Animal Care Assistant (ACA)/ Front of House

Location: Village Vets Mahon Point
Reports to: Head Nurse

Schedule: 5 day week and 1 in 3 Saturdays
Salary: 29,432 - 31,000 depending on experience

About the Role

This is a role combining some reception work alongside supporting our team of vets and nurses looking after patients in the wards and also before and after surgery.

• Client-facing reception: Welcome clients, manage calls, appointments, check-ins, and payments to ensure a smooth front-of-house experience

• Manage the reception area, and support general administrative tasks.

• Supporting veterinary surgeons and nurses in day-to-day clinical activities

• Caring for patients and inpatients to Village Vets’ high standards

• Safely handling and restraining animals during examinations and treatments

• Monitoring animals for signs of illness or distress and reporting concerns

• Maintaining accurate records of medications, feeding, and patient observations

• Assisting with routine laboratory work under nurse supervision

• Preparing treatment rooms and equipment

• Maintaining excellent hygiene standards across the clinic, including cleaning equipment and animal areas

• Restocking clinical and medical supplies

• Promoting Pet Health Plans and Pet Insurance to clients

• Completing ad hoc veterinary or administrative duties as required

• Contributing to an outstanding client experience through teamwork and professionalism

About You

• You will have a level 5 or above Animal Care Certificate

• Be enthusiastic, reliable, and passionate about animal care.

• Minimum of one years experience in small animal practice (preferred)

• A strong work ethic and a proactive, can-do attitude

• Confidence handling animals safely and compassionately

• Excellent attention to detail and the ability to follow procedures accurately

• Strong communication and teamwork skills

• A commitment to high standards of animal welfare and client care

• Flexibility and willingness to assist with both clinical and reception duties

• A friendly, professional manner with clients and colleagues

What’s in it For You… At a Glance

In addition to our fabulous teams and supportive environments, we’re proud to offer a benefits package that supports our team’s wellbeing, growth, and families:

• Health cash plan

• Pension scheme

• Gym membership subsidy

• Free pet health plan

• Paid charity day

• Additional leave with service

• VCI Registration and VDS Indemnity fees paid

• Funded CPD including, allowances, webinar series, new graduate programme, training platform access, and certificate funding

• Statutory sick pay

• Maternity, paternity and adoptive benefits

• Bike to Work

You must be legally eligible to work in Ireland.