Customer Advisor

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Customer Advisor

Vacancy Type: Full Time, Contract
Location: Stratford-upon-Avon (Hybrid)
Salary: £26,500 - £27,250 + up to 10% bonus & benefits

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Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Carbon Footprint

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

As a compliance administrator, you will be responsible for providing exceptional administration support. Strong organisational and communication skills are imperative.

About the role

We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period.

The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions. The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service.

Skills, knowledge and expertise

• Ability to manage and prioritise own workload, and to multi-task
• IT Literate: Word, Excel, PowerPoint
• Strong communication and negotiation skills
• Polite and professional at all times
• Customer focused with drive to provide the highest level of customer satisfaction
• Positive, proactive, enthusiastic and approachable
• Excellent interpersonal skills
• Flexibility and adaptability

What kind of businesses will I be working with?

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

Hybrid working and flexi Friday early finish		Company annual bonus – up to 10%		Enhanced pension scheme with Aviva (doubled up to 8%)		Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership		Enhanced maternity pay
Annual volunteering day		25 days annual leave and option to buy/sell additional days		An extra day off for your birthday		Access to a savings platform that includes discounts and money-off promotions from 800+ retailers		Wellbeing initiatives

Recruitment team

How do I apply?

To view our current vacancies below.

Find out more

I’ve greatly enjoyed my time at Valpak so far, where I’ve been able to specialise in the part of my role that interests me the most. I’ve had access to training beyond what my role requires and spent time developing my skills.

Alex, International Data Consultant, Valpak