Billing Operations Manager (m/f/d)

What your work will look like:

• Investigating internal technical issues through structured analysis and root-cause identification, while coordinating clear communication with internal stakeholders and external merchants until resolution. 

• Creating and maintaining accurate process and troubleshooting documentation for the internal knowledge base. 

• Performing operational controls and monitoring billing processes and relevant KPIs to identify risks, deviations, and opportunities for improvement. 

• Acting as the merchant's voice within the company and representing the company clearly and professionally in direct communication with merchants. 

What you need to be successful in this role:

• Knowledge of billing processes and fundamental accounting principles.
• Strong analytical skills, with the ability to interpret data and prepare financial reports.
• Understanding of relevant financial regulations and compliance requirements.
• Proficiency in billing and finance-related software and systems.
• Good working knowledge of Microsoft Office, particularly Excel.
• Confidence in using AI tools to improve efficiency and support day-to-day tasks.
• Fluency in both German and English, written and spoken.