Service Manager

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

• Lead and coordinate the delivery of IT support and infrastructure services.
• Manage multidisciplinary technical teams and key stakeholders.
• Monitor SLAs/KPIs, service quality and performance.
• Manage escalations and drive continuous service improvement.
• Oversee service planning, reporting and vendor coordination.

Requirements

What do you need to succeed in this position?

• At least 10 years of demonstrable experience managing support services.
• Proven experience coordinating multidisciplinary teams.
• Strong experience in stakeholder engagement.
• Experience with SLA/KPI tracking.
• Experience in continuous service improvement.
• Experience with service catalogue lifecycle management.
• Experience with vendor governance across complex environments.
• Fluent in English

Mandatory Certification

The candidate must hold one of the following, or an accepted equivalent:

• ITIL Managing Professional (ITIL MP), or
• ITIL 4 Strategic Leader (ITIL SL).