B2C Sales Specialist

B2C Sales Specialist

София, Варна, Пловдив

A bit about us

Ucha.se and eduboom are on a mission to help students learn with confidence. We build lessons that are clear, engaging and genuinely useful, the kind a student actually finishes.

We started in Bulgaria and now work across Romania, Italy, Poland and Spain, with more markets on the way. We've grown quickly, but we've stayed close as a team: we help each other out, we share the wins and the difficult weeks, and we're honest about what's working and what isn't.

We're reorganizing our Customer Success team into three specialized units, and this is one of the new roles, specifically for a B2C Sales Specialist. It's a role built entirely around conversations. You'll spend most of your day on the phone, and the people who do well here are the ones who look forward to that.

The nice part: nobody you call is a stranger. Everyone on your list has already registered and tried the platform, so you're never starting from zero.

Join us in building the future of education!

What will you do in Ucha.se?

Turning interest into a first purchase:

• Work through your daily list of people who signed up but haven't subscribed yet, by phone and by email;
• Have a real, friendly conversation about what they're looking for and which lessons will genuinely help them;
• Lead with what's relevant to them, in your own words rather than a script.

Following up until you get an answer:

• Look after the "let me think about it" ones: call back, follow up, close the loop;
• If someone doesn’t pick up, try again later or switch up your approach by using a new method. An unanswered call is the start of the conversation, not the end of it;
• Keep your pipeline and your notes tidy in our internal system, so nothing slips through.

Sharing what you learn:

• Tell the team what you're hearing: what makes people hesitate, and what makes them decide;
• Try different ways of explaining things and share what worked. Good ideas here spread fast.

Skills and experience we value

We're looking for great communicators. If you're the person who'd rather pick up the phone than send another email, keep reading.

You'll need:

• To genuinely enjoy talking to people. Conversation is the job itself, and the people who thrive here are the ones it energises;
• Experience in a role where you were on the phone every day: sales, telesales, contact centre, activation, customer service or retention;
• To be comfortable with clear targets, so you always know where you stand;
• A warm, natural way of speaking. We don't use scripts and we'd much rather you sounded like yourself;
• Fluent Bulgarian and conversational English;
• Enough organization to keep your notes clean and your follow ups on time.

Nice to have:

• Experience selling a subscription or a consumer product;
• Experience working with a CRM system.

You don't need to know the education market and you don't need to have sold online before. We'll teach you the product.

What we offer

You don't need to know the education market and you don't need to have sold online before. We'll teach you the product.

Why you'll like it here:

• Clear targets and a bonus model built on real data;
• A manager who's genuinely around, listens to calls with you and helps you get better;
• A team that shares what works instead of guarding it;
• Real influence on the product: what you hear on your calls gets back to the people building the lessons.

Company offer:

• A Mission with Scale: Work on a product that genuinely transforms the lives of over 1,000,000 users in Bulgaria and abroad;
• Loyalty Program: From personalized tokens of appreciation to major surprises for every year you spend with our team;
• Time to Recharge: Start with 20 days of paid leave, with an additional day added for every year you are part of the team;
• Health & Activity: Co-funded supplementary health insurance and access to a MultiSport card;
• Ucha.se Subscription: Full access to all resources on Ucha.se and eduboom;
• An Energizing Team: Our team-buildings and events are moments where we truly have fun, while finding inspiration for our next big milestones.

How hiring works We keep it short. Three steps, and we'll tell you where you stand after each one:

• A short video, up to 2 minutes: tell us who you are and why you see yourself as part of our team. Please send your video link in English to [email protected];
• A short call with our HR team, 10 minutes, just to say hello and cover the basics;
• A conversation with the Sales Manager about how you handle a call, 45 minutes.

If you'd like anything adjusted so you can take part comfortably, just tell us when you apply and we'll sort it out.

Join our team!

If this sounds like your next step, send us your CV and a short cover letter at [email protected]. We'll be in touch with everyone we take forward. Good luck! :)

Присъедини се към нашия екип!

Ако мислиш, че това е желаната следваща стъпка в развитието ти, изпрати ни CV и кратко мотивационно писмо на jobs@ucha.se. Ще се свържем с одобрените кандидати. Успех! :)

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