Technology Service Delivery Manager

Technology Service Delivery Manager
Hybrid | Birmingham | Permanent
We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment.
This role will act as the bridge between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence.
Key Responsibilities

Own the delivery and performance of technology services.
Manage service levels, incidents, escalations and service improvements.
Lead relationships with suppliers and outsourced partners.
Ensure effective service transition for new projects and technology changes.
Drive efficiencies, improve user experience and reduce support overheads.
Monitor service performance, compliance and operational risk.

About You

Proven experience in Technology Service Delivery, IT Operations or Service Management.
Strong stakeholder management skills, including engagement with senior leaders.
Experience managing third-party vendors and service providers.
ITIL qualified.
Demonstrable track record of improving service performance and operational effectiveness.
Comfortable operating in a complex, fast-paced environment with a high degree of autonomy.

This is an excellent opportunity to join a large-scale, international business and play a key role in shaping and improving technology services that support thousands of users globally. If you feel the above information represents a good fit, then please apply today!