Support Engineer / Technical Support Specialist

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Support Engineer / Technical Support Specialist

Location: Romania, Ploiesti

The Role

We are looking for a dedicated and technically skilled individual to join our team. In this role, you will be the first point of contact for our global customers, providing exceptional support by answering incoming queries and troubleshooting any technical issues that arise.

What you’ll be doing

• You will be responsible for monitoring and maintaining our systems around the world as well as answering incoming queries from our customers globally, including solving and troubleshooting any technical issues they may arise.

• You will look after the customer-facing servers and services which include IPSEC VPN, ENUM/DNS, HTTP APIs.
• You will implement and manage new customer and supplier accounts both on the CRM and on the Platform itself and should understand and be able to configure those services using some or all these protocols, IPS VPN, SS7/Sigtran, ENUM, HTTP, SFTP.
• The role will also involve working to ensure the delivery and stability of critical data feeds as well as being able to deal with any associated issues that arise, escalating them to data providers when necessary.
• You will innovate and find creative ways to meet our customers’ requirements and contribute ideas to help improve the products and services we provide.

What you need to know/have

• Linux operating system knowledge
• Networking concepts
• Good English communication skills
• Availability to do (paid) on-call support
• Telecommunication knowledge (Voice, SMS)
• Advanced networking protocols
• Databases knowledge (*SQL, non-SQL)
• Knowledge of protocols – HTTP, DNS, SNMP, SMTP, FTP, SFTP

What We Offer

• Competitive Salary: A competitive compensation package designed to reward your skills and experience.
• Health Insurance: Comprehensive health coverage to support your well-being.
• Access to Bookster: Fuel your curiosity and growth with a subscription to a top library for professionals.
• Professional Growth: Opportunities for continuous learning and professional development, including support for courses and certifications.
• Collaborative Culture: A supportive, innovative, and friendly team environment where your contributions are valued.
• Impactful Work: The chance to be part of a growing company and make a tangible impact on our success.

Ready to Join Us?

If you are a proactive problem-solver with a passion for technology and customer satisfaction, we invite you to join our dynamic team! This is an excellent opportunity to grow your career in a fast-paced and innovative environment.

What Our Customers Are Saying

"Phone number verification plays a critical role in helping to detect and prevent online fraud. TMT ID’s TeleShield product provides easy access to global mobile data, enabling us to enhance the actionable results of our MaxMind minFraud® services."

MaxMind

"BTS (Business Telecommunications Services) is successfully using TMT’s Velocity and Live services to check the status of mobile numbers. This way we make sure we optimize the performance of the service offered to our customers and ensure the quality of terminating traffic to all countries.”

Business Telecommunications Services

"We have had a long-standing and successful relationship with TMT ID. Our strategic partnership advances both companies’ mobile fraud solutions in a way that is truly unique in the market."

netnumber

"LATRO relies on TMT’s TeleShield to provide the most up to date and reliable numbering qualification information within our fraud reporting tools, enabling us to protect our customer’s revenues and empowering them to defend themselves against fraudulent numbers."

LATRO

"TMT is a valued partner that enables us to manage our routing costs effectively. They proactively and continuously expand their operator and country coverage while delivering exceptional customer service. We can always count on them to achieve high-quality results and look forward to our continued collaboration."

Global Message Service

"TMT provides us with the most comprehensive numbering intelligence data through their fast and reliable Velocity and Live services. TMT is a trusted partner for us, their products ensure that we continue to optimise the best performance and service to our customers."

Global Voice

"TeleShield from TMT gives 42com the power to detect and target telephony fraud scams internationally, thereby protecting our company from the financial and customer experience impacts of telecommunications fraud."

Alberto Grunstein - CEO

"It has been a pleasure to work with the team at TMT. They have become an essential provider of accurate numbering data information and Number Portability services globally."

Luisa Sanchez - VP of SMS and Messaging Solutions, Identidad Technologies

"Deutsche Telekom Global Carrier uses TMT ID as one of their key suppliers for Mobile Number Portability Data services. Deutsche Telekom Global Carrier uses TMT ID’s Velocity MNP solution. This is an ultra-fast query service that optimises the routing of international voice calls and A2P messaging."

Deutsche Telekom Global Carrier

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