Parts Sales Advisor

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Parts Sales Advisor

Job Description:

Parts Sales Advisor

Department: Parts (Aftersales)
Job Title: Parts Sales Advisor
Reporting to: Parts Manager
Working Hours: 39 hours per week Monday – Friday, 8.00am – 4.30pm (3.30pm finish on a Friday)

You will be expected on occasion to work later in the evening or weekends as business needs require.

Key Objectives

You will be given the opportunity to learn new skills relating to customer account management, parts and bill of materials, and Aftersales. Working with Parts Manager and Aftersales team, you will be responsible for driving spare parts sales in line with company objectives, maintaining an excellent standard of customer service at all times. You will identify and target key customers and products to support company spare parts growth objectives. In addition, you will work to grow and promote the recently launched Tiger Online Parts Store and Customer Portal to both new and existing Parts customers.

Responsibilities Include:

• Promoting and generating new sales enquiries/orders for spare parts.
• Preparing specifications and quotations for spare parts business.
• Following customer orders through to completion.
• Engaging with Engineering/Design and other areas on Spare part design and patent portfolio.
• To achieve and ensure continual improvement in the standard of customer service, by maintaining a high standard of communication relating to prospective and placed orders.
• Attending and promoting the brand of Tiger Trailers at relevant trade shows and on customer visits.
• Working with the Parts Manager to ensure a smooth and efficient flow of spare parts supply through to sale.
• Supporting the rental and aftercare departments with parts identification and supply.

Personal Attributes

• Shopfloor experience with Commercial Vehicle Parts – advantageous.
• Excellent communication skills both written and verbal – essential.
• Willing to learn new skills with a flexible approach to learning – essential.
• A continuous improvement mindset with excellent practical problem-solving skills - essential.
• Good IT skills (training will be provided for Tiger internal systems) – essential.

Employee Benefits

• Salary from £28,500 - £35,000 dependent on experience, plus sales incentive program.
• 39 hour week.
• Holiday purchase scheme every January.
• Early finish Fridays.
• Enhanced parental leave.
• 25 days holiday plus bank holidays, pro-rata for the length of service.
• Employee Assistance Programme.
• Subsidised on-site canteen.
• On-site parking with electric/plug in charging points charged at cost rate.
• Free birthday breakfast, free fruit and free cake Fridays!
• Death in service benefit.
• Christmas shutdown.

Benefits

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Interested? Apply now!

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