Service Manager - Tieto Tech Consulting (m/f/d)

Job Description

TAaaS Service Manager

Our Tieto Archiving as a Service (TAaaS) team maintaining our private cloud archiving platform is looking for new colleague. 

Service manager will do in service operation:

• Lead two teams that are organized around TAaaS architecture
• Monitoring of incidents, requests, problems and their resolution. Change planning.
• Monthly monitoring of service availability, profitability and reporting to key stakeholders
• Make sure that teams have common tools, processes and knowledge
• Make sure that teams perform regular yearly activities
• Review and approve supplier's invoices
• Continues improvement

Service manager must have knowledge and experiences:

• ITIL operation: incident, request, problem change management
  (5+ years' experience in SM or CSM role)
• Leadership and management of one or two teams
• Revenue, cost, profit planning, monitoring, reporting
• Fluent English
• Communication skills
• Supplier management
• Risk management
• Security management

Nice to have:

• ITIL certified
• JSM knowledge to monitor incidents, request, problems and do change management
• an ECM platform support/maintenance knowledge
• an existing experience with content and data preservation solution(s)

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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