Administration Support Coordinator

Join our Derby team as an Administration Support Coordinator, scheduling field engineers, supporting customers and keeping jobs running smoothly from quote to invoice. This is a varied, fast-paced role, and full training is provided.

Tidyco is a multi-divisional engineering company based in Derby, since 1973, and are looking for an enthusiastic and flexible individual to join our current engineering team.

Job Description:

We are currently looking to recruit an Administration Support Coordinator to join us on a permanent basis. Reporting to the Internal Sales and Service Team Manager, you will be supporting our busy Customer Service and Site Services teams, coordinating our field-based engineers who carry out maintenance, servicing and repairs on industrial machinery, plant equipment and vehicles across the UK, supporting customers and ensuring jobs are planned, completed and processed efficiently.

This is a varied, fast-paced role and full training will be provided, so previous experience within the hydraulic or engineering industry is not essential.

Working hours are Monday to Thursday, 08:00 – 17:00, and Friday, 08:00 – 14:30.

As part of a team rota, you will be required to provide office cover on some Friday’s until 17:00 to ensure phone lines are covered. Any additional time worked will be given back as time off in lieu.

Responsibilities:

• Coordinating and scheduling field-based engineers carrying out hydraulic repairs, servicing and installations. • Planning and allocating jobs to maximise engineer utilisation and ensure rapid responses to emergency callouts, with a target response time of one hour. • Monitoring and managing engineer van stock, ensuring it is replenished when required. • Liaising with subcontractors and supporting the monitoring of their performance and service levels. • Providing professional, responsive support to customers and resolving enquiries promptly • Preparing quotations, processing completed job sheets and raising invoices. • Working closely with Accounts, Stores and Sales to ensure jobs are completed and processed efficiently. • Maintaining price lists, discount structures, service documentation and accurate records across internal systems and online portals. • Supporting supplier sourcing, purchasing administration, data entry and general administration across the team.

Skills / Requirements:

• Previous experience in administration, customer service, service coordination or scheduling is preferred. • Experience within an engineering, industrial or technical environment would be an advantage, but is not essential. • Strong IT skills, including Microsoft Office, database systems and online portals. • Excellent verbal and written communication skills, with the confidence to deal with customers, engineers, suppliers and colleagues. • Highly organised, with the ability to prioritise multiple tasks and work to deadlines. • Good attention to detail and accuracy, particularly when processing jobs, quotations and invoices. • Able to remain calm and organised in a fast-paced environment. • Self-motivated, proactive and willing to learn, working well both independently and as part of a team.

Benefits:

• Negotiable salary (depending on experience) • 25 days holiday, plus bank holidays • Additional celebration day • Company pension • Profit Share Scheme • Free parking • Ongoing training opportunities • Employee Assistance Programme

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application or interview (if applicable). If there are any additional options you’d like to request, or you are having difficulty in applying, please contact our HR Department on personnel@tidyco.co.uk or 01332 851300.

As a small company there may be times when you are asked to carry out tasks that are not on your job description but we would expect to have for full co-operation on the occasions when this need arises.