About the role

Remote, Europe

Senior Product Analyst

About

The Senior Product Analyst will be responsible for the successful enablement of lab-based instrument data acquisition software supporting hundreds of scientists who rely on the solution to conduct their scientific research in GxP and non GxP environments.

Responsibilities

Act as the main project liaison to the MRL business stakeholders and MRL QMS team
Collaborate with business SMEs to draft System Use workflows and provide software specific guidance that feeds MRL SOP development.
Maintain stakeholder alignment, record decisions, and escalate governance issues as needed
Serve as the primary contact for intake analysis sessions for migration of existing and/or new business area groups.
Elicit use cases, instrument work processes, user access and roles, and data transfer/workflow needs and requirements
Understand and document GxP vs non‑GxP workflows
Support small/medium-scale onboarding execution planning, including training schedules and post‑go-live follow-ups.
Document integration requirements, user groups, project groups, and validation considerations as it relates to the application
Explain rationale for instrument data acquisition software configuration choices (metadata fields, custom calculations, standards vs. organization-specific decisions, etc.)
Review instrument data acquisition software continuous and quarterly release vendor documentation; conduct impact analysis on business workflows and configurations.
Recommend adoption steps, configuration changes, and necessary stakeholder communications
Determine testing needs and develop and execute regression scripts
Provide tier‑1 triage, escalate technical items appropriately, and collect recurring issues for training/content updates (~50 userbase and ~50 instruments)
Create or update self‑help resources, FAQs, and training artifacts to reduce repeat queries.
Maintain and update the Digital SDLC documentation for application related development and configuration activities, ensuring alignment with organizational SDLC policies and GxP requirements.
Ensure design decisions, metadata standards, and configuration rationales are captured in the SDLC records to support audits and future change requests

Requirements

3+ years experience supporting lab-based instrument data acquisition software in a pharmaceutical R&D space – experience with Unicorn and/or Biacore Insight software is a plus
Strong understanding of laboratory workflows and scientific data management in the pharmaceutical R&D space (GxP and non-GxP)
Experience with GxP/regulatory considerations relevant to systems supporting lab data (e.g., knowledge of controlled access, audit trails, validated processes).
Proven experience running onboarding intake sessions, eliciting requirements, developing system configuration requirements
Experience developing User Acceptance Testing test cases and supporting testers through UAT
Hands-on experience working with integration projects (requirements gathering, data mapping, stakeholder coordination).
Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
Strong organizational skills and experience managing support channels and prioritizing requests across a large user base.
Proven success producing user documentation and training materials, conducting 1:1 and group training sessions