Remote, EuropeRemote

Product Analyst

About

The OpenLAB CDS (OL:CDS) Senior Product Analyst will be responsible for the successful enablement of Agilent’s OpenLAB CDS 2.x platform solution supporting hundreds of scientists who rely on the solution to conduct their scientific research in GxP and non GxP environments.

Responsibilities

Act as the main project liaison to the DSCS stakeholders and MRL Chromatography QMS team
Collaborate with business SMEs to draft GxP System Use workflows and provide OL:CDS-specific guidance that feeds MRL SOP development.
Maintain stakeholder alignment, record decisions, and escalate governance issues as needed
Serve as the primary contact for intake analysis sessions for migration of existing and/or new OpenLAB CDS or OpenLAB Chemstation standalone workstation DSCS groups.
Elicit use cases, instrument work processes, user access and roles, and data transfer/workflow needs and requirements
Understand and document GxP vs non‑GxP CDS workflows
Support large-scale onboarding execution planning (target: onboarding >200 DSCS non-GxP users by 2026 year-end), including training schedules and post‑go-live follow-ups.
Lead analysis and planning conversations for the OpenLAB CDS ↔ ASM DataStore integration with the ADE team.
Document integration requirements, user groups, project groups, and validation considerations as it relates to OpenLAB CDS
Explain rationale for OpenLAB CDS configuration choices (metadata fields, custom calculations, standards vs. organization-specific decisions, etc.)
Review Agilent OpenLAB CDS continuous and quarterly release vendor documentation; conduct impact analysis on DSCS workflows and configurations.
Recommend adoption steps, configuration changes, and necessary stakeholder communications
Determine testing needs and develop and execute regression scripts
Provide tier‑1 triage, escalate technical items appropriately, and collect recurring issues for training/content updates (~500 userbase and ~500 instruments)
Create or update self‑help resources, FAQs, and training artifacts to reduce repeat queries.
Maintain and update the Digital SDLC documentation for OpenLAB CDS-related development and configuration activities, ensuring alignment with organizational SDLC policies and GxP requirements.
Ensure design decisions, metadata standards, and configuration rationales are captured in the SDLC records to support audits and future change requests.

Requirements

5+ years experience supporting instrument software platforms (3+ of which are chromatographic software based) – direct OpenLAB CDS experience is preferred
Strong understanding of laboratory workflows and scientific data management in the pharmaceutical R&D space
Experience with GxP/regulatory considerations relevant to systems supporting lab data (e.g., knowledge of controlled access, audit trails, validated processes).
Proven experience running onboarding intake sessions, eliciting requirements, developing system configuration requirements
Experience developing User Acceptance Testing test cases and supporting testers through UAT
Hands-on experience working with integration projects (requirements gathering, data mapping, stakeholder coordination).
Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
Strong organizational skills and experience managing support channels and prioritizing requests across a large user base.
Proven success producing user documentation and training materials, conducting 1:1 and group training sessions
Previous experience using JIRA, Xray/Vera, and ServiceNow are a plus.