Technical Engineer – Field Service & Installation

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Technical Engineer – Field Service & Installation.

• Job Role

  Technical Engineer – Field Service & Installation

• Job Type

  Full Time, Permanent

• Job Location

  Belfast

• Salary

  Competitive

• Closing Date

  12 December 2026
• Apply Now

Do you have experience in technical service or installation and want to move into a specialist role working with advanced technology? Start your new career with The Lava Group.

You don’t need to know everything on day one. What matters most to us is the right attitude: a real interest in technology and a willingness to learn. We’ll give you the training and support to grow.

About Lava

We take pride in our vision to gain global recognition as the leading innovator in secure custody technology. Our determination and expertise fuel our work towards reshaping the future of prisons and positively impacting the lives of 100 million individuals.

By joining our team, you’ll contribute to reshaping prisons, law enforcement and connected health services through transformative technology. We work together, driven by a passion for finding answers and making a meaningful difference.

Be part of a mission that revolutionises lives and improves the quality of lives.

The Role

As a Technical Engineer in our Operations Team, you’ll install, configure, test and support our systems at customer sites. You’ll also act as a key link between our Customers and our Development Team.

Your main duties will include

• Installing, configuring, testing and maintaining our systems on customer sites, including hardware, software and cabling
• Giving internal and external customers high-quality technical support, both on site and remotely
• Following customer issues through to resolution and making sure customers are satisfied
• Taking a proactive approach to support, including putting contingency procedures in place to improve service
• Being on the support phone on an agreed rota, giving out-of-hours help to staff, customers and strategic partners
• Working with the Operations Manager to deliver key projects successfully
• Passing customer feedback and improvement ideas to the Development Team for evaluation
• Contributing to the development of our existing and future products
• Helping evaluate new technologies and software relevant to our products
• Keeping up to date with current and emerging technology that The Lava Group could use
• Supporting and encouraging the development of others in the team

The Individual

For us, attitude matters as much as experience. We’re looking for someone who is curious, keen to learn and happy to take on new challenges. If that’s you, we can teach you the rest.

• 1-2 years’ experience in a Field Service / Installation role, ideally in Electronics or Fire & Security.
• Strong computer skills, with experience of PC-based support tools.
• A mix of IT and engineering skills
• A logical, methodical approach with creative problem-solving ability
• Able to prioritise your own workload and work alone using your own initiative
• A positive team player who stays calm under pressure and adapts well to change
• A full, clean UK driving licence
• Willing to travel across the UK and Ireland as required
• Willing to provide out-of-hours support on a rota basis and work flexible hours to meet business needs
• Able to obtain full security clearance

The Reward

• Competitive Salary.
• 30 days holidays.
• Pension.
• Private health care
• Evolve Development Programme – 2 hrs per week for personal development, 2hrs per week for physical, mental wellbeing.
• Full training on our systems and ongoing development to help you grow in the role

How to apply

At Lava we value people, optimism, and no limits thinking! If you want the challenge and believe you help us to achieve our vision, then we want to hear from you. Please fill in the form below and submit your CV.

The Lava Group is an equal opportunities employer and all our appointments are made based on merit at the point of selection.

No Recruitment Agencies please.

Apply now

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