Internal Sales and Customer Engagement Executive

Internal Sales and Customer Engagement Executive – Construction/Tool Hire – E16, CR0 or ME2

Are you an experienced internal sales, telesales, or customer engagement professional who enjoys outbound calling and re-engaging existing customers? 

This role is focused on customer retention, local account management, and generating new sales opportunities through proactive contact. 

About Us 

The Hireman is an independent tool hire business providing construction equipment services to professional contractors working in London, the Home Counties and beyond. Established 40 years ago, in 1985, we’re proud of the reputation we’ve built for outstanding service, high quality equipment, and a flexible approach. We believe we’re successful because we go out of our way to help our customers, and we provide our people with everything they need to do this and advance their own careers. 

The Role 

As our Internal Sales and Customer Engagement Executive, your key focus will be to proactively contact customers, particularly dormant and lapsed accounts, to re-establish relationships, understand their needs and keep The Hireman in the forefront of their mind. Alongside this you will manage a portfolio of customers maintaining and growing hire and sale spends. 

You will also take full ownership of our CRM system, ensuring customer records are accurate, up to date and actively used to drive engagement, sales activity and provide insight across the business. 

Working closely with the sales and operations teams, you will play a key role in strengthening customer relationships and supporting sustainable growth. This is a target driven role, so you’ll be comfortable working towards agreed KPIS’s and objectives while always keeping the customer at the heart of what you do. 

This is a depot-based role, with the opportunity to be based at either our South (CR0), City (E16) or Kent (ME2) depot. 

Your key responsibilities will include: 

• Make regular outbound calls to dormant and lapsed accounts to re-engage customers and/or introduce services 

• Conduct regular business reviews monitor customer satisfaction and identify opportunities where The Hireman can provide additional support, products or services. 

• Maintain ongoing contact with existing customers, ensuring strong relationships and consistent engagement 

• Manage a portfolio of customers generating revenue growth 

• Take ownership of our CRM system 

• Identify opportunities for lead generation through customer conversations and CRM insights Identify potential projects or opportunities and book appointments or pass qualified leads to the external sales team 

• Support and contribute to targeted marketing activity, such as tailored customer communications, campaigns, and seasonal offers updates, and product information for customers. 

The Ideal Candidate 

• Previous experience in account management, telesales, customer service, or internal sales. (within the hire, construction, industrial, machinery, warehouse, logistics, supplier, manufacturer, or other trade-related sectors would be advantageous, although candidates with strong transferable customer and sales experience will also be considered). 

• Strong interpersonal and communication skills with the ability to build rapport and development trusted 

• A genuine comfort with high-volume outbound calling and relationship-based conversations 

• A proactive, commercial approach with a focus on customer satisfaction 

• Good IT literacy, especially Microsoft Office and phone/email communication 

• High attention to detail and strong organisational skills 

• A good working history, demonstrating reliability and progression 

• A proactive attitude and strong work ethic 

What We Offer 

• Enhanced contributory Workplace Pension Scheme 

• Health Cash Plan 

• 25 days’ annual leave, plus bank holidays 

• Working hours of 8am to 5pm, Monday to Friday 

• Free equipment loans and staff discount on purchases 

• Fresh fruit, snacks, and drinks in the depots 

• Regular social events including annual summer and Christmas parties 

• A turkey or hamper at Christmas 

If you’re ready for a change and want to be part of a business where you can make a difference, we want to hear from you! 

Apply for role