User Researcher

User Researcher.

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Newcastle upon Tyne/Scotland, UK

We’re on the hunt for a User Researcher to join our team! A researcher in this role will be responsible for uncovering user needs, behaviours and motivations to shape evidence‑based, user‑centred digital services.

You must be confident planning and conducting research, collaborating with multidisciplinary teams, and championing user‑centred design across the organisation while supporting agile, iterative delivery.

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Technical Requirements

We are looking for user researchers with a combination of the following skills, and encourage all applicants, even if you don’t tick all the boxes

• Experience planning and conducting qualitative and/or quantitative user research.
• Knowledge of a range of research methods and when to apply them.
• Ability to analyse research data and communicate insights clearly.
• Experience designing and running usability testing.
• Understanding of accessibility and inclusive research practices.
• Experience working in agile or iterative delivery environments.
• Ability to recruit and engage diverse participant groups.
• Familiarity with research tools, recording methods, and insight reporting techniques.

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Who We Are

TDS is a growing software consultancy of 200+ passionate engineers, designers, and strategists.

We specialise in delivering high-quality, scalable, and innovative software solutions — with particular depth in software engineering, quality engineering, and strategic AI.

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Why Choose TDS

Progression Opportunities

A genuine step-up opportunity, with close mentorship from the Head of Account Management and direct exposure to the CEO and commercial strategy.

Culture

A culture that backs commercial ambition: you will be given real responsibility and the autonomy to go after it.

Salary

Competitive base salary with commission tied to new logo performance.

Exciting Portfolio

Strong delivery credentials and an exciting AI and engineering portfolio to take to market in sectors that matter.

Driving Growth

The chance to grow with a consultancy that is scaling fast and values the people helping to drive it.

Travel Opportunities

National and international travel, including our European hub in Poland.

UK Benefits

Work-Life Balance

25 days annual leave plus bank holidays and length of service annual leave reward, because time to recharge matters.

Flexibility to Suit Your Needs

We combine the benefits of collaboration and connection with the flexibility of remote hybrid working to suit your style of working.

Continuous Learning

From technical training to industry certifications, we provide the support and opportunities you need to develop your skills and progress your career.

Health & Wellbeing

We offer private medical and dental insurance through Bupa to help support your health, wellbeing and peace of mind.

Perks & Rewards

We offer a cycle to work scheme, wellbeing support, everyday discounts and resources through Perkbox and our Employee Assistance Programme.

Company Socials

From monthly socials to our annual company holiday, we make time to build connections. Each of our four offices hosts regular socials, and colleagues are welcome to join any of them. Our colleagues often work remotely and it’s important to us to bring people together and give everyone the chance to connect and unwind.

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