First Line Agent

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   Work fast, focused and filtered with a precise highly customizable internet filter.

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   Join the revolution to keep the people around safe on the internet with a fully customizable internet filter.

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   Kashrus

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3. Meet Techloq

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   Meet Techloq

   Your precise, highly-customizable internet filter that’s changing the face of today’s workplaces.

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Job Overview

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First Line Agent

Location:

Israel

Hours:

10:00 am – 3:pm or 3:00 pm – 8:00 pm

Salary

Overview

As a First Line Agent, you'll be the front line of our customer care team, providing exceptional support to our valued clients.

You will be responsible for handling a wide range of inquiries, from initial setup and onboarding to ongoing technical requests raised via different channels, including email and phone.

You will report directly to the Team Leader, Client Operations.

Job Description:

• Provide day to day client support via case management, generated via multiple channels e.g. phone calls, including feedback and complaints.
• Continuously deliver a high-quality and effective service to clients, liaising with the Team Leader.
• Adhere to operational processes, policies and documentary requirements.
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling Techloq to provide a consistent high-quality service.

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First Line Agent

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