CUSTOMER CARE COORDINATOR/DAIRY ADMINISTRATOR

T H WHITE is recruiting for a Customer Care Coordinator/Dairy Administrator to join our Dairy team in Frome. Reporting to the Dairy Operations Manager, this key role will provide administrative support to the team.
Hours: Monday – Thursday, 8am - 5pm, Friday 8am – 4pm with 1 hour lunch break. (Summer rota may include weekends and evenings). We are open to flexible working suggestions.
Key Duties will Include:
Dealing with customers in person, by phone and other e-communication
Dealing with customer accounts including cash and sundry accounts
Helping with customer issues and taking ownership to get them resolved
Processing Dairy Warranty claims
Controlling the dairy job card process including raising jobs as requested, quality control of written-up job cards, booking out processes, and supporting invoicing.
Managing depot supplier invoices and allocating the costs.
Supporting the Dairy Division with administrative tasks
Holiday cover within the team as required

The Ideal Applicant:
You will have good communication skills
You will be a team player
You will be organised and have good attention to detail
You will be confident
You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
You will ideally have proven technician understanding through experience or education
Knowledge of Agriculture or Dairy would be advantageous 
T H WHITE is committed to providing equality of opportunity for all applicants and employees. We are dedicated to creating a workplace where everyone is treated with dignity, fairness and respect, and where individual differences are valued. Our recruitment and selection processes are designed to identify the best candidate for each role based on skills, experience and potential, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from all sections of the community and are committed to making reasonable adjustments throughout the recruitment process for candidates who may require additional support.

Benefits: At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

Market surveyed salary – reviewed annually
Employer contributory pension/ death in service cover
Share Plan
Division cross-sell incentive scheme
Staff accounts at every branch with discounted prices
Extra holiday entitlement – after a certain number of years
Company sick pay after qualifying period
Role-specific company clothing/uniform
Recognition and support for health and work-related well-being