Support Manager – Brain Injury & Neurological Conditions Service

Support Manager

Department: Brain Injury & Neurological Conditions Service
Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Contract: Permanent, Full-Time, 37.5 hours per week, Monday – Friday
Salary Package: £37,500 – £42,000 per annum, depending on experience

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we’re looking for talented individuals who share our vision.

SweetTree Home Care Services is a multi-award-winning, leading provider, with an Outstanding rating from the CQC. For over two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.

PURPOSE OF POST:

To assess, set up and maintain care and support packages for clients with Brain Injury and/or Neurological Conditions. This involves working closely with families, ICBs, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT), and clients involved in medico-legal cases to provide high-quality, holistic care and support.

The role requires experience working with MDTs and families, sound decision-making skills, and the ability to prioritise and manage a varied caseload. You will play an important role in ensuring that clients receive safe, personalised and effective support that promotes their independence, wellbeing and quality of life.

Key Responsibilities Include:

• Manage a varied client caseload, ensuring a high-quality, person-centred approach with an emphasis on improving the quality of life of individuals with Acquired Brain Injury or Neurological Conditions.

• Conduct thorough needs and risk assessments, preparing and regularly reviewing care and support plans to reflect each client’s individual needs.

• Contribute to the assessment, mobilisation and ongoing management of care packages, working closely with the Operations Director / Service Lead to ensure appropriate and safe service delivery.

• Undertake and review behaviour support plans and safeguarding documentation, contributing to escalation planning and incident reviews where required.

• Act as a key point of contact for Case Managers, MDT members, NHS professionals, Commissioners and families, attending MDT meetings and safeguarding reviews as appropriate.

• Monitor and evaluate the quality and outcomes of care packages using SweetTree’s Outcome Measuring Tool.

• Promote the use of SweetTree technology, including SweetTree Connect and SOMA, supporting the team to improve communication, monitoring and client outcomes.

• Actively participate in the recruitment of support workers, ensuring the right skills and experience are matched to individual client needs.

• Conduct regular support worker supervisions, appraisals and performance reviews, encouraging reflective practice and professional development.

• Support and deliver training for new and existing support workers, including relevant competency assessments and sign-offs.

• Work collaboratively with the team to develop and lead the marketing and networking of the Service.

• Attend and share knowledge from conferences, workshops, training sessions and key stakeholder events.

• Participate in the Emergency Out of Hours / On-call rota.

• Work collaboratively with all members of the Brain Injury team to promote a positive and cohesive working environment.

• Be responsible for taking Brain Injury/Neuro referrals and enquiries, logging information, providing advice and following up as appropriate.

• Attend SweetTree and Brain Injury Service meetings, contributing to case reviews and the ongoing development of the service.

Eligibility Criteria:

✅ Experience working in the community with people who have sustained a brain injury or have a long-term neurological condition.

✅ Proven experience undertaking assessments and reviews for individuals requiring care and support.

✅ Experience managing or supporting care packages involving behaviours that challenge, 24/7 support or delegated healthcare tasks.

✅ Experience working collaboratively with MDTs, families, Case Managers and other professionals.

✅ An understanding of safeguarding processes, positive behaviour support and accurate documentation in line with CQC requirements.

✅ Excellent organisational skills, with a calm and methodical approach and acute attention to detail.

✅ Ability to work autonomously and productively as part of a team, managing and prioritising a varied caseload.

✅ An understanding of case management and medico-legal funding management.

✅ Knowledge of legislation relevant to the sector, including capacity and consent.

✅ Ability to communicate clearly and tactfully at all levels, both verbally and in writing.

✅ An understanding of the challenges faced by Support Workers and the ability to support, motivate and develop a team.

✅ Confidence in working with individuals who have a range of psychological, physical, cognitive and emotional needs.

✅ Experience or understanding of delegated healthcare tasks, such as PEG care, epilepsy management and medication support.

✅ Ability to travel to and from client assessments, reviews, support worker facilitations, spot checks and observations.

Desirable:

• A relevant professional qualification, such as Social Work, Occupational Therapy, Psychology, Speech and Language Therapy or Nursing.

• Experience working with delegated healthcare tasks, including PEG care and epilepsy support.

• Training or experience in Positive Behaviour Support (PBS), ideally including Proact-SCIPr.

• Full UK driving licence and access to a vehicle.

What’s in It for You?

✨ 25 days annual leave + 8 bank holidays
✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Cycle to Work Scheme
✨ Health insurance
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

If you are passionate about making a meaningful difference in the lives of individuals with Brain Injury and Neurological Conditions and have the skills and experience we are looking for, we would love to hear from you.

If you are interested in this role, please press the Apply button and our Recruitment team will be in touch.

Please Note:
All applicants need to have a ‘RIGHT TO WORK IN THE UK’ status

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Candidates who are working on an application for a position can access their drafts here.

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Our Specialist services

Home Care

Dementia Care

Palliative Care

Neurodevelopmental & Complex Care

Reablement

Brain injury & neurological conditions

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