Assistant Care Manager

Assistant Care Manager

Department: Dementia Service
Location: SweetTree Home Care Services, London
Contract: Permanent, Full-Time, 37.5 hours per week
Salary Package: £28,500

At SweetTree, we do not just provide care  we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we’re looking for a dedicated and proactive Assistant Care Manager who shares our vision.

SweetTree Home Care Services is a multi-award-winning, leading provider, with an Outstanding rating from the CQC. For over two decades, we have been dedicated to delivering exceptional, person-centred care and support to individuals in their own homes and communities. Our commitment to excellence has made us a trusted name in the industry.

We are looking for an enthusiastic and organised Assistant Care Manager to support the Dementia Manager in overseeing the quality of care delivered to our clients and providing guidance and support to our Support Worker team. This is an excellent opportunity for someone with experience in dementia care who is passionate about maintaining high standards, developing others and making a meaningful difference to people’s lives.

PURPOSE OF POST:

To support the Dementia Manager in delivering high-quality, person-centred care and support to SweetTree clients, while assisting with the effective management and development of the Support Worker team.The Assistant Care Manager will play an important role in maintaining SweetTree’s quality assurance standards, monitoring care delivery, supporting staff development and ensuring compliance with company procedures and key performance indicators (KPIs).You will be a proactive and hands-on member of the team, helping to ensure that clients receive safe, consistent and personalised support that promotes their independence, wellbeing and quality of life.

Key Responsibilities Include:

• Support the Dementia Manager in ensuring a high-quality, person-centred approach to care, with a strong focus on achieving individual client goals and improving quality of life.
• Audit the delivery of care and support against individual Support Plans, ensuring that agreed outcomes are being achieved and that support is delivered safely and consistently.
• Monitor and audit Daily Support Records, medication provision and outcome monitoring, identifying and escalating any concerns to the Support Manager.
• Prepare and deliver regular client care reports to external professionals, including Solicitors, Case Managers and Local Authorities, when required.
• Support the implementation and ongoing use of SweetTree Connect within the Dementia Service, working alongside the ST Connect team.
• Assist the Dementia Manager with client reviews, spot checks and quality assurance visits to ensure high standards of care are maintained.
• Participate in client needs assessments and basic risk assessments, supporting the development and regular review of personalised care and support plans.
• Provide administrative support to the Manager, including maintaining accurate and up-to-date client and Support Worker documentation, preparing records and taking notes during investigation meetings.
• Maintain and update the Care Certificate tracking log for new Support Workers, monitoring progress throughout their probationary period and ensuring completion within the 12-week target.
• Conduct Support Worker competency spot checks and probation reviews, providing constructive feedback and identifying areas for further development.
• Take a proactive role in supporting the ongoing learning and development of Support Workers, helping to identify training needs and address performance management concerns.
• Support the recruitment process by participating in interviews and taking a leading role in cross-service interviews when required.
• Assist with Support Worker facilitations, providing guidance, encouragement and practical support to help staff deliver high-quality care.
• Support the effective coordination of client packages and shift delivery, helping to ensure continuity of care and appropriate staffing arrangements.
• Assist in responding to new client enquiries, providing a professional and helpful first point of contact.
• Act as a contingency resource for emergency client support when daytime shifts are uncovered, helping to maintain continuity of care.
• Participate in the Out of Hours / On-call rota as required.
• Actively answer incoming telephone calls and support the smooth day-to-day running of the SweetTree office.
• Work collaboratively with the wider management team to promote a positive, supportive and high-performing working environment.

Eligibility Criteria:

•  Experience working with people living with dementia and an understanding of the wide-ranging needs and challenges associated with dementia care.
• Experience working within a team in a fast-paced, changing and sometimes pressurised environment.
• A proactive, hands-on approach, with the confidence to take initiative and tackle challenges.
•  Strong organisational and administrative skills, with excellent attention to detail and the ability to maintain accurate records and documentation.
•  Excellent interpersonal skills, with the ability to build positive relationships, motivate and support a remote workforce.
•  Ability to communicate clearly, professionally and tactfully at all levels, both verbally and in writing.
•  Strong problem-solving and dispute resolution skills, with the ability to remain calm and professional under pressure.
•  Ability to prioritise competing demands, manage deadlines and work effectively both independently and as part of a team.
•  Confidence in monitoring care delivery, identifying concerns and escalating issues appropriately.
•  An understanding of care planning, risk assessments, medication support and quality assurance within a care setting.
•  Ability to provide constructive feedback, support staff development and address performance concerns in a positive and professional manner.
•  A flexible and adaptable approach, with a willingness to provide practical support when required.
•  Ability to work positively and collaboratively within a diverse workforce.

Desirable:

• Previous experience working as a Support Worker in the community, with an understanding of the practical challenges involved in delivering care in clients’ own homes.
• Experience undertaking care audits, client reviews, spot checks or Support Worker competency assessments.
• Experience supporting staff recruitment, induction, probation reviews or performance management.
• A relevant administrative or IT qualification.
• Experience using care management systems and maintaining electronic care records.
• Knowledge of the Care Certificate and staff training and development requirements.
• Experience using digital care platforms or supporting the implementation of new technology within a care service.

What’s in It for You?

✨ 25 days annual leave + 8 bank holidays
✨ A ‘Me Day’ – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Cycle to Work Scheme
✨ Health insurance
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

If you are passionate about delivering outstanding dementia care, supporting and developing others, and helping to ensure that individuals receive the highest standards of person-centred support, we would love to hear from you.

This is a fantastic opportunity for someone who is organised, proactive and enjoys being hands-on, with the ambition to develop their career within care management.

If you are interested in this role, please press the Apply button and our Recruitment team will be in touch.

Please Note:
All applicants need to have a ‘RIGHT TO WORK IN THE UK’ status

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