Service Coordinator

Challenge

As a Service Co-Ordinator, you will:

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

Service Coordination

• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.

Customer Service

• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage customer expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.

Administration

• Raise, manage, and close service tasks across internal and customer systems.
• Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
• Confirm parts availability and dispatch prior to scheduling work.
• Maintain accurate service records and documentation.

Weekly Activities

• Add commissioned assets and service agreements into company systems.
• Follow up outstanding actions with third-party suppliers and contractors.
• Review and manage overdue or incomplete service tickets.
• Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

• Opportunity to work within a growing and innovative smart mobility and EV charging business.
• Career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Hybrid working opportunities and flexible working arrangements where appropriate.
• 25 days holiday plus bank holidays
• Day off for your birthday
• Employer contribution pension
• Perkbox discounts
• 9 - 5 business hours, 30 minute lunch, hybrid working options