Field Service Engineer

Challenge

Field Service Engineer - Leeds Wakefield

This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems. You’ll provide on-site and remote support to customers, helping to diagnose issues, carry out repairs and maintain charging equipment to a high standard.

What you will do

• Carry out daily servicing and maintenance of customer EV charging stations.

• Diagnose and resolve electrical, hardware, software and network-related faults.

• Complete repairs, including the replacement of faulty parts and components.

• Support installation, commissioning, preventative maintenance, upgrades and warranty activities.

• Provide remote technical assistance to customers and field teams when required.

• Maintain accurate service records, daily worksheets and company vehicle mileage.

• Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.

• Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.

• Support service and maintenance contracts, helping to meet agreed response times and service levels.

• Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.

• Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

What we offer

• Full internal training and relevant certifications.

• The opportunity to develop your career in the growing EV charging industry.

• A company vehicle and the tools required for the role.

• The opportunity to work as part of an expanding technical team.

• A varied role involving customer support, diagnostics, maintenance and repairs.

• 33 days holiday (including bank holidays) pro rata

• Employer pension contributions

• Employee Assistance Programme

• Life assurance up to 6x salary

• Full training and development opportunities