Dealer Support Representative

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Dealer Support Representative

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Location: United States
Job Type: Full-time, Permanent
Salary: Competitive base salary + performance-based incentives

About Superior Wellness

Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas and wellness products. We lead the market through our commitment to innovation, quality and a customer-first mindset.

As an international business, we offer a global range of high-quality products to our growing network of dealers and partners. Our focus is simple: improving health and wellbeing through exceptional products and service.

We’re passionate about helping our partners and our people grow, driven by our vision to become the world market leader in wellness products and deliver a best-in-class customer experience.

The Role

As we continue to expand our presence across North America, we’re looking for a Dealer Support Representative to join our growing US team.

This is an exciting opportunity for someone who enjoys building relationships, delivering excellent customer service and identifying opportunities to grow sales.

You’ll play a key role in supporting our dealer network, working closely with our sales, logistics and aftersales teams to ensure our partners receive the highest level of service.

Alongside your day-to-day responsibilities, you’ll take a proactive approach to identifying sales opportunities across our wider product range, including Hekla saunas, Chill Tubs and Parts & Accessories.

We’re looking for someone who is organised, commercially minded and confident communicating with customers, with the drive to make a real difference in a growing international business.

Key Responsibilities

Dealer Support & Customer Service

• Act as a key point of contact for our US dealer network, building strong and lasting relationships.
• Process dealer orders, quotations and invoices accurately and efficiently.
• Respond to dealer enquiries regarding products, pricing, stock availability and delivery times.
• Work closely with our logistics team to coordinate orders, shipments and deliveries.
• Liaise with our aftersales team to ensure warranty claims and customer queries are resolved efficiently.
• Support new dealer onboarding, providing product information, marketing materials and ongoing assistance.
• Maintain accurate dealer records and sales information within our CRM system.

Sales Support & Business Growth

• Identify opportunities to introduce existing dealers to our wider product range, including Hekla saunas, Chill Tubs and Parts & Accessories.
• Proactively contact dealers to promote new products, stock availability and special offers.
• Build relationships with existing partners to understand their needs and identify opportunities for growth.
• Support the wider sales team with quotations, product information and sales reporting.
• Identify and pass potential sales opportunities to the relevant Sales Manager.
• Attend trade shows, exhibitions and dealer visits when required.

About You

We’re looking for someone who is proactive, organised and passionate about delivering great customer service.

You’ll ideally have:

• At least 2 years’ experience in sales support, account management, customer service or a similar role.
• Experience working in a B2B, wholesale or dealer-focused environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence speaking with customers over the phone and proactively identifying sales opportunities.
• Good working knowledge of CRM systems and Microsoft Office.
• A commercially minded approach with a genuine interest in sales and business growth.
• A positive, proactive attitude and willingness to support the wider team.

Experience within the hot tub, spa, leisure or wellness industry would be advantageous, but isn’t essential. We’re more interested in finding someone with the right attitude, skills and ambition to grow with us.

What We Offer

• Competitive base salary.
• Performance-based sales incentives.
• Individual healthcare.
• 401(k) retirement plan.
• Paid time off (PTO).
• Comprehensive training across our brands and products.
• The opportunity to develop your career within a fast-growing international business.
• A supportive, ambitious team where your ideas and contributions are valued.

Our Values

We are a values-driven business built on Customer First, Responsibility, Energy, Ambition, Teamwork and Excellence (CREATE).

We look for people who take ownership, bring a positive attitude, support their colleagues and are passionate about delivering the best possible customer experience.

These values guide how we work together, continuously improve and maintain the high standards of quality, service and customer experience that drive our success.

Interested in Joining Us?

If you’re passionate about customer service, enjoy building relationships and want to be part of an ambitious, growing business, we’d love to hear from you.

Apply today and become part of the Superior Wellness team!

Equal Opportunities

Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.

In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.

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