Service Manager Midlands

Service Manager – Midlands Region

Location:

Midlands Region. The role will mainly be office based with an expectation of travel to customer sites generally within the area.

Salary:

Competitive plus a generous benefits package.

Hours:

39 hours per week, Monday to Thursday 08:00 to 17:00, Friday 08:00 to 16:00.

Derby Branch

The Service Manager will work within the company’s wider operations team, predominantly within the Derby Branch.  Our Derby Branch is a team of around 30 employees, covers an area of central England, with significant budget responsibility.Reporting to the Operations Manager, the successful candidate will oversee the safe, efficient and profitable operation of regional service activity. This includes leading field supervisors, technicians and trainees as well as ensuring high standards of customer satisfaction and technical compliance for industrial refrigeration & heating solutions.The Service Manager is also responsible for the development and growth of Star’s technical staff to exceed customer expectations; driving continuous improvement, efficiency and standardisation across the organisation’s processes; operating in an intent based leadership culture.

The Role

Reporting to the Operations Manager, the successful candidate will oversee the safe, efficient and profitable operation of regional service activity. This includes leading field supervisors, technicians and trainees as well as ensuring high standards of customer satisfaction and technical compliance for industrial refrigeration & heating solutions.The Service Manager is also responsible for the development and growth of Star’s technical staff to exceed customer expectations; driving continuous improvement, efficiency and standardisation across the organisation’s processes; operating in an intent based leadership culture.

Responsibilities

Key activities within the role of the Service Manager will include but not limited to:

• Ensuring safety & compliance
• Building & developing strong customer relationships
• Proactively driving strategy
• Providing technical support & ensuring system efficiency
• Leading & developing people
• Identifying opportunities for business growth

The successful candidate will ideally have specialist experience in the commissioning, maintenance and servicing of industrial refrigeration plant using NH3, CO2 as well as general experience with  other refrigerant types.Candidates should have a strong customer focus, experience of line management and be able to demonstrate knowledge & experience in areas including:

• Proven line management experience of a team of engineers, including their training and development to ensure a high level of performance
• Building customer relationships, attending review meetings and ensuring effective delivery to meet or exceed customer expectations
• Full understanding of refrigeration principles and fundamentals.
• Full understanding of electrical and electronic circuits and diagrams.
• Extensive fault-finding and troubleshooting ability and experience.
• Reviewing work records and quoting remedial work needed
• Promote and lead a positive safety culture, ensuring full compliance with health, safety, environmental, quality, and company governance standards whilst driving continuous improvement across all areas of the business.

Key Skills and Experience

Essential

• Full UK driving licence.
• Proven industrial refrigeration experience.
• Relevant engineering qualification.
• Experience leading engineering teams.
• Strong understanding of health, safety, and compliance requirements.
• Availability to participate in escalation and out-of-hours support arrangements.

 Desirable

• IOSH Managing Safely or equivalent.
• HNC/HND in an Engineering discipline.
• Ammonia and CO₂ refrigeration experience.
• F-Gas certification.
• Experience managing service operations, budgets, and KPIs.

Contact email

hr@star-ref.co.uk

Friday 20th November 2026