Flemish Customer Experience Representative - Athens

Are you passionate about delivering outstanding customer experiences? We are looking for enthusiastic and a detail-oriented Customer Experience Representative to support top-tier international brands across sectors such as tech, e-commerce, and online gaming.

In this role, you will be the first point of contact for Flemish-speaking customers, helping them navigate their needs and providing solutions with professionalism, empathy, and accuracy.

Key Responsibilities

• Provide exceptional customer support via email, chat, or phone, depending on the project.
• Assist users with account inquiries, technical issues, product-related questions, or transaction support.
• Troubleshoot problems and offer effective solutions, escalating when necessary.
• Maintain high customer satisfaction through prompt, friendly, and accurate communication.
• Follow established workflows, guidelines, and service standards.
• Collaborate with internal teams to improve processes and the overall customer experience.

Requirements

• Fluent in Flemish (Dutch) and confident in English (spoken and written).
• Excellent communication and problem-solving skills.
• Tech-savvy, with the ability to learn new platforms and tools quickly.
• Prior experience in customer support.
• Availability to work in a hybrid-working model.
• Team-oriented with a proactive attitude and strong attention to detail.

Benefits

• A dynamic, multicultural working environment.
• Full training and onboarding.
• Opportunities for career growth and professional development.
• Competitive salary and benefits package.
• Private medical insurance.
• Extra performance bonus.
• Ticket restaurant card.