Senior Reporting and Performance Specialist

Senior Reporting and Performance SpecialistPortlaoise, Co. Laois - Permanent - Full TimeSalary: €43,000 - €52,000 per annum (DOE) plus Sodexo Benefits PackageWork Pattern: 39 h/week |Monday - Friday, early shift/late shift alternating rota, 7:45 - 4 pm OR 9:45 - 6 pmAt Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated Senior Reporting and Performance Specialist to join our team and play a key role in driving excellence and innovation in Performance Reporting, Data Analytics and Contract Compliance.This is an exciting opportunity for an analytical and detail-oriented professional who enjoys working with large volumes of data, producing meaningful reports, and supporting operational and financial decision-making. Working across a complex Education PPP portfolio, you will take ownership of performance reporting, financial reconciliations, KPI analysis, and the production of accurate management information that helps protect contract performance and minimise financial deductions.What you will bring:Ownership of monthly Performance Monitoring Reports (PMR), ensuring accurate, auditable reporting to support payment mechanism calculations and contractual compliance.Advanced analytical capability to interpret large volumes of operational, helpdesk, and CAFM data, identifying trends, risks, and opportunities for improvement.Expertise in monitoring KPIs, service levels, room availability, response times, resolution performance, and contractual targets across a multi-site estate.Strong reporting and dashboard development skills using Excel, Power Query, Power BI, SQL, and CAFM systems to provide meaningful business intelligence.The ability to collaborate effectively with Finance, Commercial, and Operational teams, translating technical facilities data into clear business and financial impacts.Experience validating performance data, supporting audits, and providing evidence-based reporting to minimise contractual deductions and compliance risks.A proactive approach to improving reporting processes, strengthening data quality, and enhancing management informationWhat we're looking for:Proven experience in reporting, performance management, business analytics, or CAFM/helpdesk reporting within Facilities Management, Property Services, or Public Sector environments.Experience using reporting and business intelligence tools such as Power BI and CAFM/helpdesk systems.Advanced Excel skills including Power Query, complex reporting, data modelling, and dashboard creation. Experience with Power BI and SQL is highly desirable.Excellent attention to detail with the ability to work with large datasets while maintaining exceptional levels of data accuracy and integrity.Strong stakeholder management and communication skills, with the ability to provide insightful commentary to both operational and senior management audiences.Understanding of contractual KPIs, SLAs, payment mechanisms, performance regimes, and audit requirements.Degree, professional qualification, or equivalent experience in Facilities Management, Business Analytics, Data Management, or a related discipline.Desirable:Previous experience working within PPP/PFI/P3 contracts, ideally across Education or other complex public-sector estates.Strong knowledge of CAFM systems, preferably QFM, with experience managing asset, availability, helpdesk, and performance data.Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Garda Vetting.Why Sodexo?:Working with Sodexo is more than a job; it’s a chance to be part of something greater.Belong in a company and team that values you for you.Act with purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)Save for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater?Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications