Hospitality Manager

Full time39 hours per week€19.00 to €21.00 per hour depending on experienceOpportunities for career developmentPlus our Sodexo employee benefits packageHospitality/Front of House ManagerTU Dublin - Full TimePlease note: All successful applicants will be required to complete the necessary pre-employment checks, including Garda Vetting where applicable. Employment is conditional upon meeting these requirementsAs a Hospitality / Front of House Manager at TU Dublin Lowerhouse, you'll play a key role in managing and delivering an exceptional front-of-house and hospitality experience across the site. You'll oversee daily front-of-house operations, lead and support the hospitality team, and ensure all customers, visitors, staff and guests receive a welcoming, professional and high-quality service. You'll coordinate hospitality bookings, meetings, conferences and special events, ensuring every detail is managed to the highest standard. Working closely with the client and wider management team, you'll ensure service standards, presentation and customer expectations are consistently achieved. This is a customer-focused leadership role requiring excellent communication, organisation, attention to detail and a passion for hospitality.What you'll do: Oversee the daily front-of-house and hospitality operations, ensuring services run smoothly and efficiently.Lead, supervise and motivate the front-of-house and hospitality team, ensuring high standards of performance and service delivery.Coordinate staff duties, rotas and daily work schedules to ensure appropriate service coverage.Ensure all visitors, customers, staff and guests receive a warm, professional and welcoming experience.Act as a key point of contact for hospitality enquiries, bookings and customer requests.Coordinate hospitality arrangements for meetings, conferences, corporate events, receptions and special functions.Liaise with clients and event organisers to understand requirements and ensure all hospitality arrangements are delivered effectively.Oversee meeting room preparation, including room layouts, refreshments, catering, equipment and presentation.Ensure hospitality areas, reception spaces and meeting rooms are maintained to the highest standards of cleanliness and presentation.Monitor service delivery and ensure hospitality standards, procedures and customer expectations are consistently met.Handle customer feedback, queries and complaints professionally, resolving issues promptly and effectively.Ensure food and beverage service is delivered efficiently and in line with company standards.Coordinate with the kitchen and catering teams to ensure smooth communication and seamless service delivery.Monitor hospitality supplies, equipment and stock levels, ensuring resources are available when required.Support the planning and delivery of hospitality events, ensuring staffing, timings and service requirements are met.Ensure compliance with food safety, allergen awareness, Health & Safety and company procedures.Support recruitment, induction, training and ongoing development of front-of-house team members.Monitor team performance, provide feedback and identify opportunities for service improvement.Build positive working relationships with the client, colleagues, visitors and key stakeholders.Identify opportunities to improve customer experience, service standards and operational efficiency.Lead by example, promoting teamwork, professionalism and a customer-focused working environmenWhat you'll bring: Previous experience in a hospitality, front-of-house or customer service management role.Proven experience supervising or managing a team within a hospitality environment.Excellent customer service and interpersonal skills.Strong leadership, communication and people management abilities.Experience coordinating hospitality bookings, meetings, conferences and events.Excellent organisational and time-management skills with strong attention to detail.Ability to manage multiple priorities in a busy, customer-facing environment.Professional, friendly and approachable manner.Strong problem-solving skills and the ability to handle customer concerns effectively.Good knowledge of food and beverage service standards.Understanding of food safety, allergen awareness and Health & Safety requirements in Ireland.Ability to build and maintain positive relationships with clients, customers and colleagues.Reliable, punctual and flexible approach to work.Ability to work independently and as part of a wider management team.Why Sodexo?:Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions.Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater? Belong in a team, thrive in service. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications