Floor Team (Temporary Christmas Roles)

Floor Team Duties · Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.· Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.· Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.· Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.· Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.Required Skills· Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.· Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.· Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.· Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.· Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.BenefitsOn top of pay - also included is our wider benefits such as:· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues· Employee Assistant Programme· Extra annual leave days gathered through servicePlus so much more!We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.Applying for SignatureIf this sounds like something you want to be a part of, apply today by sending in your CV.Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.