Duty Manager

Duty Manager Duties Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.Required SkillsLeadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanerCustomer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.BenefitsOn top of pay - also included is our wider benefits such as:· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues· Employee Assistant Programme· Extra annual leave days gathered through servicePlus so much more!We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.Applying for SignatureIf this sounds like something you want to be a part of, apply today by sending in your CV.Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.