Mortgage Admin Officer

Support the day-to-day administration and processing of all new and existing mortgage applications. Processing Decision in Principle (DIP) enquiries with full knowledge of TML Credit PoliciesSupporting Underwriters to progress applications to Completion.Mortgage Admin Officers will have a full knowledge of the Mortgage Application System and utilise the system to ensure all mortgage applications are processed in line with the company’s service standards.Mortgage Admin Officer’s will liaise directly with intermediaries, solicitors and valuers on the application ensuring information requested is received and processed accurately, as well as providing an excellent level of service to the third parties. • Consider and apply the principle of Treating Customer Fairly (TCF) during the process.TCF is central to the Financial Conduct Authority (FCA) expectations of firms’ conduct and that all staff will be required to demonstrate a knowledge of this key operating principle which will be incorporated into TML’s operations.Successfully assess and were appropriate approve loan applications in line with prevailing credit policy. Meeting service level timelines for each activity.Creation and maintenance of professional and open relationship with intermediaries.Identification of incomplete or contradictory information received and successful resolution of risk and/or issue.Actively participates in and contributes to departmental meetings including making suggestions to improve processes or (where applicable) amend policy.Demonstrates a full understanding of regulation as it affects mortgages.Continued adherence to the company’s training and monitoring programme which includes, Anti Money Laundering/Financial Crime, Treating Customers Fairly, Anti Bribery and Corruption. The Person Skills & ExperienceAdministration experience, preferably in a mortgage environmentFinancial Services experience, preferably in a mortgage environmentAbility to work effectively as part of a teamDemonstrate the ability to learn new skillsTechnology skills - including MS Excel and WordAbility to work under pressure and to strict deadlinesEducation/Professional QualificationsShawbrook is committed to providing opportunities to all candidates and understand that not all candidates may possess a qualification or education aligned to the role. We will assess each candidate on their individual experience and skills, and not solely on level of education.Key attributesServing the CustomerQuality FocusPlanning, Organising and FlexibilityProblem Solving and InitiativeCritical Information SeekingCommunicating with Clarity Collaborating with others The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.Work with us because you:Want to be part of a bank built for the dynamics of the modern worldRelish a challenge and enjoy a fast-paced, innovative and hardworking cultureEnjoy finding new and better ways to solve complexity and make things happenWant to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groupsCare about society and the environment and want to be part of a business that cares tooWant to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace, a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and healthCycle to work schemeDiscounts on gym membershipContributory pension scheme & death in serviceYour Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done