1st Line Support Engineer

Careers with Sentinel

Job Title: 1st Line Support Engineer

Location: Ringwood

Job Type: Full-time, permanent

Salary: Up to £27,000 per annum (DOE)

Work Remotely : No

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About Sentinel

Sentinel Data Solutions is a well-established IT solutions company that has built a reputation both for the excellence of its operational service and its customer care. An exciting opportunity has arisen for an IT Support Engineer to join our team of dedicated and friendly professionals who support a wide range of SME clients with a caring, efficient and customer-focussed IT service.

Reporting to the IT Service Delivery Manager, you will be able to install, repair and configure computer workstations, servers and local area networks, as well as test and operate them, monitor their performances, troubleshoot and diagnose any problems. You will be supporting users at all levels and capabilities, up to directorship, during your duties both on the helpdesk and when working onsite at our client’s sites.

The successful candidate will have excellent interpersonal and communication skills, coupled with excellent technical knowledge. A proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure is essential. We support a wide variety of technologies in different industry sectors, making it crucial to be adaptable and willing to learn new skills.

Roles & Responsibilities

• 1st line support for hardware and software enquiries
• 1st point of contact for incoming IT calls and assessing requirements of IT query
• Identifying action of IT tickets, resolving where appropriate or researching resolution to assist if escalated
• Providing primarily remote support from our helpdesk across various technologies to meet our customers’ expectations for quality and technical capability
• Working with your colleagues in managing a fast-paced ticketing system and taking ownership where required to meet our customer satisfaction values
• Travelling to client sites when required to carry out various duties
• Troubleshooting incidents in order to accurately isolate the cause and providing working solutions
• Installing and configuring local area data communication networks, following organisation standards
• Installing, operating and maintaining network services, routers, firewalls, switches and other network devices following technical plans
• Maintaining servers and network hardware, including software diagnosis on workstations, carrying out both hardware and software repairs as necessary
• Building, repairing and maintaining an array of hardware including but not limited to PCs, laptops and printers
• The successful candidate must be well spoken, friendly, good communication skills face to face and over the phone with both clients and internal and external Stakeholders

Required Knowledge and Experience

• Software – Windows 10 and above, Windows Server 2016-2025, M365, Microsoft Entra, Unifi networking and bespoke customer software
• Hardware – servers, desktops, laptops, mobile devices, switches, routers and firewalls
• Excellent customer service skills
• Excellent problem solving skills
• Excellent interpersonal and communication skills, both written and verbal
• Demonstrate professionalism and flexibility whilst working successfully under pressure
• Able to prioritise, multitask and manage own workload as well as participating as part of a team
• Full Clean driving licence with use of your own transport is essential
• Successful candidate must have a clear DBS record and will be required to pass a security screening and vetting process
• One year of IT support experience is desirable.
• Driver’s Licence (required)

Technical knowledge, Skills & Quality Requirements

• Technical Support Occupations: 1 year (required)

Benefits

• On-site parking
• 20 days holidays + Bank holidays
• Holiday allowance rising with length of service
• Company Pension scheme
• Company wide Bonus Schemes
• Career Path planning & Training Opportunities
• Staff chill space with dart board, sofa, TV, games & refrigerator
• Staff social events

Contact hello@csgroup.co.uk with your CV and covering letter.

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