Automotive Legal Specialist

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Automotive Legal Specialist

Chelmsford, Essex

Full-time

Perm

from £35,000 per year

Job Description:

Job Title - Legal Assistant

Reporting To -Senior Business Executive

Department - Compliance, Legal & Business Operations

Why Choose Saxtons?

Step into a rewarding career with Saxtons, recognised as one of the Best Places to Work in 2024! As Europe’s largest 4x4 dealer, we pride ourselves on creating a vibrant and supportive work environment where your skills can shine. This isn’t just a job; it’s your pathway to a fulfilling career where you can truly thrive!

Experienced motor trade complaints professional required. This is not an entry-level legal or graduate position. Applicants must have practical experience handling escalated customer complaints and disputes, with a working knowledge of the Consumer Rights Act 2015, Sale of Goods legislation, FCA requirements and Consumer Duty

Role Overview

Play key role in protecting and enhancing Saxtons’ reputation for exceptional customer service while ensuring the business operates in line with relevant legal and regulatory requirements.

This role combines customer resolution with paralegal-level and legal support. The successful candidate will act as point of contact for complex customer matters, including disputes, regulatory complaints and small claims cases.

The role requires a commercially aware, solutions-focused and highly organised individual who can confidently manage complex situations, communicate professionally with customers and stakeholders, and ensure issues are handled efficiently and fairly.

Key Responsibilities

Customer Resolutions

Act as the point of contact for escalated customer concerns and complex aftersales matters
Manage cases from initial escalation through to final resolution, ensuring fair, professional and timely outcomes
Investigate disputes by reviewing documentation, gathering evidence and liaising with customers and internal departments
Support the business in resolving issues before they escalate into formal disputes, regulatory complaints or legal action
Ensure complaints are recorded, acknowledged and handled in line with company procedures and regulatory expectations
Work alongside the customer service team to manage and resolve high-level or sensitive customer cases
Legal & Regulatory Support

Provide support on legal and regulatory matters relating to consumer rights, finance agreements and compliance obligations
Assist with disputes, preparing documentation, evidence packs and correspondence
Prepare and distribute formal correspondence including complaint responses, legal notices and regulatory responses
Maintain organised and confidential records of legal documentation, investigations and complaint files
Support the business in ensuring compliance with relevant FCA regulations and consumer protection legislation
Person Specification

Experience

Experience handling customer complaints, disputes or case management
Experience working in a legal, regulatory, compliance or paralegal role
Familiarity with small claims processes or dispute resolution
Knowledge

Understanding of consumer protection legislation
Knowledge of FCA regulations and compliance requirements
Awareness of regulatory obligations within vehicle sales and finance
Skills

Strong problem-solving skills
Excellent written and verbal communication
High attention to detail and strong administrative skills
Professional, calm and confident approach
Work Location: In person
Benefits:

Company pension
Health & wellbeing programme
Referral programme
 
Ability to commute/relocate:

Chelmsford CM1: reliably commute or plan to relocate before starting work (required)
 

Experience:

Legal case management: 1 year (preferred)
 
Work Location: In person

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