Visitor Experience Assistant (VEA)

The Exchange is looking to recruit casual Visitor Experience Assistants to cover the busy Festive period. Visitor Experience Assistants are at the forefront of our Visitor Experience Team at the Theatre.

You will welcome visitors, audiences and participants of all ages and backgrounds to the building and provide a holistic visitor experience. When working during a show performance, you will participate in pre-show preparation, including scanning tickets, showing people to their seats, and Health and Safety checks; conduct interval refreshment sales, including preparation and clearing up after the interval; operate the doors to the module, ensuring accurate timing; take part in evacuation procedures and drills; and ensure the front of house areas are clean and tidy throughout your shift.

We are looking for people who are professional and polite, excellent communicators, and who are flexible and reliable team players. Experience with working with the public, ideally in a similar arts environment, is essential. Please read the Job Description for full details.

Please note, as this is a casual agreement, shifts will be offered to you on an ad hoc basis, as and when there is work to be done. You are free to accept or decline shifts, and we are under no obligation to offer you engagements or re-engagements.

To apply, please download the application form (below), complete, and then send to recruitment@royalexchange.co.uk

We do not accept covering letters and/or CVs as applications.

If you have any questions then please don’t hesitate to contact us.

Contract Casual agreement start & end date - 30 Nov 2026 - 30 Jan 2027 Hours Shifts offered as and when required (casual agreement) Salary £13.45 per hour Responsible to Visitor Experience Manager Interviews Monday 23 November 2026 (must be available) Mandatory Training Friday 27 November 18:00-21:00 (must be available) Shadow Shifts w/c Monday 7 December

Share

• Job Application

  DOCX, 34.50kb

• Job Description

  PDF, 116.84kb

• Equal Opportunities Survey