Group Aftersales Support

Group Aftersales Support

We require a friendly, motivated and reliable person with customer-facing experience and the ability to deliver the highest levels of customer care. Reporting to the Group Aftersales Manager, you will be providing support to the Group Aftersales Departments to ensure the smooth running of the group’s aftersales operation. Your duties will include all those attributed to our Service Advisor roles : greeting customers by phone, mail and in person, making bookings for service and repairs, invoicing, warranty processing and managing day-to-day customer relationships. In addition, your role with involve training and supporting colleagues on day-to-day operational systems and processes, coordination of the service plan process, assisting with the roll-out of a consistent pre-call process throughout the group and overseeing the aftersales diary process This role involves Saturday working on a rota basis and regular travel to all our branches. The position would suit someone with; exemplary organisations skills, a strong background in warranty processing, vehicle service/repair and a proven track record of training and motivation. A full driving licence and excellent IT skills are also essential. A company vehicle is not provided.