Inventory and Field Services Supervisor

Inventory and Field Services Supervisor

Based at our facility near Bovingdon, Hertfordshire, with travel to client sites across the UK ~ Full-time, permanent ~ Reporting to the NOC Manager

Role Summary

Opious is a carrier-agnostic managed connectivity and networking company, delivering Managed Network Services, Cellular Coverage Services, and Rapid Deployment Services to multi-site businesses globally. We're looking for an Inventory and Field Services Supervisor to take day-to-day responsibility for field service delivery from our Bovingdon facility, and for the inventory that supports it.

The core of this role is field service delivery: supervising the field engineering team, planning and coordinating their work, and making sure installations, maintenance visits, and reactive callouts land on time, to standard, and within agreed service levels. Alongside this, you'll own inventory control across the facility, the field team, and stock held by our installation partners — keeping the right equipment tracked, accurate, and ready when a job needs it.

---

Key Responsibilities

The key duties and responsibilities include, but are not limited to:

• Supervise the field engineering team's day-to-day work, including oversight and performance

• Plan, schedule, and despatch engineers across installations, maintenance visits, and reactive callouts

• Hold field work to agreed service levels and KPIs

• Own on-site service quality — workmanship standards, safe working practices, RAMS, and site access requirements

• Act as the escalation point for field issues, resolving problems on site and coordinating with clients and delivery partners

• Own inventory control across the facility, the field team, and installation-partner stock, keeping accurate records throughout

• Oversee partner-held stock, ensuring visibility and timely reconciliation

• Manage goods-in, put-away, picking, and equipment/consumables issue to engineers

• Manage returns, RMAs, and faulty or recovered equipment

• Forecast stock requirements and flag shortfalls or reorder needs early

• Run regular stock counts and reconciliations, resolving discrepancies

• Document and improve field service and stock control processes

• Keep accurate records of jobs, site visits, asset movements, and engineer activity

• Report on field performance and stock accuracy to leadership

• Set expectations and hold engineers to workmanship, safety, and service-level standards

• Support training and development for the team where appropriate

---

About You

• Strong experience managing field engineers in a technical environment

• Experience leading and coordinating teams, whether employed or subcontracted, including performance and quality conversations

• Experience planning, scheduling, and despatching engineers against installations and reactive work

• Solid stock or inventory control experience, ideally across multiple or third-party-held locations, with a strong eye for accuracy

• A strong grasp of on-site service quality, safe working practices, RAMS, and site access requirements

• The ability to hold a team to on-time, on-standard delivery against service levels

• Good documentation discipline and experience building clear operational processes

• A confident, hands-on approach and the ability to resolve issues calmly under pressure

• Experience in managed services, telecoms, connectivity, or IT delivery is a plus, as is familiarity with structured cabling or stock management systems, and a relevant health and safety qualification

• A full UK driving licence

---

What we offer

• Full-time, permanent role

• Flexible working

• Learning and development

• Private healthcare

• Pension

• 30 days holiday plus bank holidays

Apply here

Information Security

At Opious, we are committed to maintaining the confidentiality, integrity, and availability of our information assets and systems.

As part of this commitment, all employees are expected to understand and adhere to our information security policies, procedures, and best practices to ensure a secure working environment and protect our organisation's valuable data.

Therefore, all candidates applying for positions within our organisation will be subject to a thorough background check and screening process to ensure that they possess the necessary skills, experience, and qualifications required for the role and to help us maintain a secure and compliant environment.

Additionally, we expect all candidates to respect the confidentiality of any information they may encounter during the recruitment process and to comply with our organisation's information security policies and procedures.