IT Systems Engineer
- Location
- North Shields, United Kingdom
- Work mode
- On-site
- Type
- Full-time
- Seniority
- Mid-level
- Salary
- Not stated
- Posted
- 29 Oct 2026
Verified open 1 Nov 2026 · Source: Company careers page
About the role
Careers at One IT Support
IT Systems Engineer | North Shields NE30 | 37.5 hours a week | Competitive salary + retention bonus
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.
We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.
The IT Systems Engineer position is an exciting mid-level role within the technical support department and will involve the successful applicant splitting their time between providing as providing remote support from the One IT Support office as well as onsite support for a variety of clients; as well as supporting internal staff with escalations.
To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of 2-year professional experience in a similar role, or other outstanding personal experience.
This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 55p per mile in your own vehicle.
What can you expect in return?
- Free gym membership
- Training / Industry recognised certifications
- Company pension scheme
- Free hot drinks
- 32 days annual leave, increasing with length of service
- A one-hour lunch break with 2 additional short breaks daily
- £1,000 bonus after first 6 months employment, depending on satisfactory performance
Knowledge, skills and experience required
- Highly self-motivated and customer focussed, with excellent communication skills
- Strong windows desktop and server troubleshooting experience
- Advanced experience with Microsoft 365 administration and troubleshooting, including Hybrid environments
- The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers and use this knowledge to diagnose faults correctly
- Advanced networking knowledge – IPv4, VLANs, NAT, Proxy, filtering etc
- VDI Experience – Microsoft RDS environments
- A solid understanding of PowerShell, both using cmdlets as well as basic scripting
- A full driving licence as well as your own car / van is essential for this role and you must be willing to travel, primarily in the North East
- Overall, a well-rounded skillset with the desire to learn more and improve daily
Desirable skills and experience
- VoIP management and troubleshooting experience
- Server management experience – Hyper-V, backups, hardware
- Migration experience – On-Prem to cloud, server upgrades
- Experience writing technical KBs and documentation
- Previous MSP experience
What will your role as an IT Systems Engineer look like?
- Responding to support requests via telephone and email in a professional and timely manner
- Troubleshooting and diagnosing technical issues primarily remotely but also onsite as required
- Resolving escalated / recurring issues, documenting fixes to benefit other engineers
- Management and troubleshooting of IT infrastructure, including Servers, Switches, Access Points, CCTV, AV, Telephony as well as more typical computers
- Mentoring and supporting junior engineers
- Installation work such as structured cabling, Wi-Fi, CCTV and more
- Assisting other staff in project work
- Other duties as assigned by management
Due to the nature of the role a full enhanced DBS will be carried out.
How to apply
Email your CV to our Technical Services Manager, Billy Parker, at billy@oneits.co.uk, or call 0191 296 0111 for an informal chat first. We acknowledge every application. The process is short: a conversation, a technical discussion, then a visit to the office to meet the team.
Strictly no recruitment agencies.
“One IT Support is a great place to work. We’re surrounded by knowledgeable, experienced and motivated people who genuinely support one another. That collaborative energy makes a real difference to our success.”
Billy Parker | Technical Services Manager | One IT Support
Need some help?
One IT has a wide selection of business communications systems to enable you to better connect to your customers.
Speak to a specialist 0191 296 0111
We can also help with…
Business IT
Solutions
Not sure exactly what you’re looking for? We have a whole raft of services designed to support businesses. Talk to us and start your journey to hassle free business IT.
Design, Websites & Digital Apps
Design, Websites
& Digital Apps
Elevate your brand and business with our result-driven digital design and marketing solutions. Our solutions provide the best return on investment.
Managed
Datacentre
Whether you are looking to fully realise remote working, or support business-critical applications, we will ensure it’s managed securely and with optimal performance.
Cloud Managed
Networking
Increase scale, performance and drive agility with cloud managed networking. Benefit from a ‘Single Pane of Glass’ management for your entire network infrastructure.
Cloud Hosted VoIP
Platform
Providing all the functionality your business needs, such as voicemail, call forwarding, and of course, calling! Our Voice over IP (VoIP) is a feature-packed cloud telephone system.
IT Service
Management
We plan, deliver and support all of your IT services via people, processes and technology. Maximise your business value from our IT Service Management.
IT Service
Management
We plan, deliver and support all of your IT services via people, processes and technology. Maximise your business value from our IT Service Management.
Cloud Hosted VoIP Platform
Providing all the functionality your business needs, such as voicemail, call forwarding, and of course, calling! Our Voice over IP (VoIP) is a feature-packed cloud telephone system.
Cloud Managed Networking
Increase scale, performance and drive agility with cloud managed networking. Benefit from a ‘Single Pane of Glass’ management for your entire network infrastructure.
Managed
Datacentre
Whether you are looking to fully realise remote working, or support business-critical applications, we will ensure it’s managed securely and with optimal performance.
Design, Websites & Digital Apps
Elevate your brand and business with our result-driven digital design and marketing solutions. Our solutions provide the best return on investment.
Business IT
Solutions
Not sure exactly what you’re looking for? We have a whole raft of services designed to support businesses. Talk to us and start your journey to hassle free business IT.
One IT have looked after my company for the past few years and they offer a great service and look after all our IT and telephone services very efficiently.
Joanne Wood | Primary Care Recruitment | Gosforth
Camden Fires would just like to say a huge thank you to One IT Support. We have received an excellent service for the past 5 months. We would go as far as to say this company provides the best customer service we have ever encountered. The IT support is second to none. Thanks so much guys.
Jon Moore | Camden Fires | North Shields
We have been working with One IT Support since early 2023, and our experience has been nothing short of exceptional. They have always provided a high level of support, answering all our technical queries quickly and professionally.
Paul Dougherty | Blaydon Communications | Tyne & Wear
OneIT has been our trusted IT partner, growing alongside nesma and supporting our evolving needs. Their friendly responsive service and ability to adapt to our evolving needs ensure our IT infrastructure always supports our ambitions.
Julia Wedgwood | nesma | Newcastle
We’ve been working with One IT for over 5 years now, and our experience has been consistently positive. Throughout this time, we haven’t encountered a single complaint or issue with their services. We find them to be incredibly responsive and honest in their dealings.
Kerry Black | Adavo Workspace | Wallsend
One IT’s on going support from operations has been fantastic, they are supportive and respond to any issues that occur in a swift, friendly and professional manner. Whether addressing issues remotely or on-site, the team ensure that any technical difficulties are resolved promptly and efficiently.
Nikolaus Kelsey | Kings Priory School | Tynemouth
I have worked with One IT since it started in 2011. I have set up two businesses of my own in that time and One IT have always been very helpful. They have provided me with strategic advice on systems, hardware and software. The reactive service is brilliant.
Ben Hunter | Method Building Consultancy | Newcastle
One IT have consistently exceeded our expectations, responding well above their SLAs and really going the extra mile. As a charity we really appreciate working with supportive organisations who go above and beyond whilst offering good value for money.
Steve Pugh | YMCA | North Tyneside
More jobs at oneits.co.uk
Lead Engineer
New on EvolcJunior IT Systems Engineer
New on Evolc