Senior Support Engineer - 2nd/3rd Line

IT Project Engineer

Whiteley, Hampshire

Overview of the role

We are looking for a motivated experienced support engineer to join our ever-growing Team. We are currently looking to expand our team with a Senior Engineer to help with helpdesk queries and project delivery.

We are looking for someone who can remain calm under pressure, is keen to learn, and also has the ability to teach others to help them improve their skills.

There will be expected travel with this role.

Benefits of working for Oh Tech:

• Expenses for travel, accommodation, and meals are covered when required
• 6 monthly structure and progression tracking
• Additional days holidays for years served
• Your birthday off

• Company days
• Death In Service / Other Health insurance options available.
• 25 days holiday plus bank holidays

Essential Skills for us:

Direct experience in a few of the following areas are required.

• Office 365 Management
• Azure (Entra)/ Intune
• Sharepoint Management
• Windows Server
• AD, GPO
• Good understanding of networking (DHCP,DNS,Static Routing,VLANS,VPNs)
• Firewall Management
• Hyper-V
• Backup Solutions both local and cloud

Bonus Skills

• Sophos AV
• Sophos XGS firewalls
• Unifi
• Powershell
• CCNA
• Experience managing and maintaining RMM tools

Technical Skills

• You must be able to drive
• Presentable
• Polite on the phone and in person
• Time Tracking

Further Details/Reqs:

• Pay: £35,000.00-£40,000.00 per year
• Additional leave
• Company events
• Company pension
• Monday to Friday
• Poole: reliably commute or plan to relocate before starting work (required)
• Work Location: Hybrid remote in Poole

Responsibilities:

• Your main responsibilities will be making sure customer requests are being dealt with in a professional and quick manner, Customers come first at OhTech, we always try to be as helpful as possible!
• Responding to system alerts and helping to resolve the issues quickly
• Supporting the less experienced engineers on the desk
• Project deployment