Product Manager - Merchant Experience & Onboarding

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a Product Manager – Merchant Experience & Onboarding to join our fast-growing Product team. Reporting to our Team Lead, Product, you will own the end-to-end merchant experience across the onboarding lifecycle, with a key focus on defining the products, interfaces, and processes that shape how merchants join and experience Nuvei.

In this role, you will sit at the intersection of product, commercial, compliance, and operations — translating complex, cross-functional processes into seamless merchant-facing experiences. You will work closely with Sales, Underwriting, Legal, Compliance, and Technology teams to reduce friction across the merchant journey: from initial engagement and application through to full activation. You will own the product vision for merchant onboarding and be the driving force behind continuous improvements to the tools, workflows, and integrations that make it happen.

Key Responsibilities

• Help set the end-to-end product vision for the merchant customer experience, from commercial pipeline through onboarding, KYC/KYB, underwriting, and activation
• Define and document merchant-facing products, interfaces, and internal processes that reduce onboarding time-to-live and improve merchant satisfaction
• Collaborate with Commercial, Compliance, Underwriting, and Legal teams to streamline cross-functional workflows and eliminate bottlenecks in the boarding process
• Product requirements and roadmap for Salesforce-based commercial pipeline integrations and merchant boarding tooling
• Translate complex compliance and regulatory requirements into practical product solutions that maintain a smooth merchant experience
• Define and track key metrics across the merchant onboarding funnel; use data to identify friction points and drive continuous improvement
• Gather and synthesize feedback from internal stakeholders and merchants to inform product priorities and improve the overall customer journey
• Write clear product requirements, user stories, and acceptance criteria; manage backlog prioritisation in close partnership with Engineering and Design

Qualifications

• Proven experience in merchant boarding, payment onboarding, or a closely related operations/product role — Must
• Strong product management skills with a track record of defining requirements, managing backlogs, and delivering impactful products in a fast-paced environment
• Experience working with Salesforce CRM, including familiarity with commercial pipeline management and ideally product/integration work on top of Salesforce
• Familiarity with compliance, underwriting, and/or legal processes in a regulated financial services or fintech environment
• Excellent communication and stakeholder management skills; able to bridge technical and non-technical teams and influence without direct authority

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you

Benefits

• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Additional Health insurance incl. Dentist.
• Fully covered MultiSport card.
• Food vouchers.
• Employee discount card, Seminars and conference tickets, Playroom, and other additional perks.

***Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual salary range for this role in the primary location is . This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location