Junior Systems & Business Analyst

Junior Systems & Business Analyst

Norwich, UK

Job Type

Permanent

Workspace

On-site

About the Role

We have an exciting opportunity for a Junior Systems & Business Analyst to join the Norwich City Services Limited (NCSL) team on a permanent basis. If you are analytical, curious, and passionate about using systems and data to improve business performance, we would love to hear from you.

About the role:

This role is responsible for supporting the maintenance, improvement, and optimisation of operational systems, reporting capabilities, and business processes across the organisation. Working closely with operational teams, managers, and system providers, you will help ensure system changes are implemented effectively, business requirements are understood, and management information remains accurate and accessible.

You will assist with system administration, upgrades, testing, and user acceptance activities, while maintaining system documentation, process maps, and user guides. The role also involves analysing business processes, identifying opportunities for improvement, supporting service reviews, and contributing to improvement projects and business cases.

A key part of the role will be producing operational and performance reports, developing management information and dashboards, validating data quality, investigating inconsistencies, and providing insights into performance, productivity, and customer outcomes. You will also act as a point of contact for system queries, support users with training and guidance, and work alongside stakeholders to deliver digital transformation initiatives. Experience of workforce management and scheduling platforms such as Totalmobile would be advantageous but is not essential.

About you:

The ideal candidate will be a highly organised and analytical individual with strong problem-solving skills and a keen eye for detail. You will have experience working with data and Microsoft Excel, with the ability to interpret information and communicate findings clearly to a wide range of stakeholders. You will be comfortable documenting processes and requirements, managing competing priorities, and building positive working relationships across the business.

You will have a genuine interest in systems, business improvement, and data-driven decision making, together with a proactive approach to identifying opportunities for change and improvement. Experience with reporting tools such as Power BI, business process mapping, CRM or scheduling systems, or knowledge of workforce management platforms would be advantageous, although training and development will be provided for the right candidate.

The successful candidate will demonstrate a collaborative working style, strong customer focus, and a willingness to learn new technologies and systems. This is an excellent opportunity for someone looking to develop a career in systems analysis, business analysis, digital improvement, or data analytics.

Why Choose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Monday 23 November 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements

About the Company

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.

Our industry has traditionally attracted more men — and we’re changing that!

We actively encourage applications from women

Apply Now

Job Description