Customer Service Team Leaders for Nordic Business Forum 2027

Have you worked in customer service at a Nordic Business Forum event? Would you be interested in taking more responsibility and growing as a leader? Apply for the NBF 2027 Leadership Program as a Customer Service Team Leader for NBF 2027.

Our NBF 2027 Leadership Program combines leadership training with hands-on work experience. It runs from January to October 2027 and has two key parts:

1. Training program (January–May 2027)
In spring, you’ll take part in a leadership training program built for you and your fellow team leaders. You’ll learn about team-building and different aspects of leading. Later in the spring, you’ll get your team leader pair and your own customer service area, and you’ll start planning it before the summer break. You’ll also take part in a small spring recruitment of students.

2. Practical work experience (August–September 2027)
In August, you’ll put into practice what you’ve learned. You’ll recruit, train, and lead your own team of students, and support them to do their best work at NBF 2027. Most team leaders work in pairs. You’re also responsible for your customer service area, from planning to execution. You'll work closely with the NBF production team in your team leader role.

From 10 August to 23 September, this is a full-time job: long days, some evenings, and some weekends. We expect you to clear your calendar of other commitments so that you can commit fully during those six weeks.

Wrapping up (September–October 2027)
After the event, we’ll reflect on what we learned together, hold personal 1-1 discussions, and celebrate at the feedback session and thank-you party.

You’ll earn 15 ECTS credits for the whole program and get paid for the August–September work period.

Requirements

• Previous customer service experience at Nordic Business Forum
• Enrolled at Haaga-Helia, Laurea, or Metropolia for the whole of 2027
• Positive and energetic attitude, a growth mindset, and willingness to take on challenges
• Fluent English; Finnish is a plus
• Commitment to all tentative program dates below:

2027 Leadership Program, Phase 1

January 19-20: Kick-off and Training Session

February 4: Training session

February 23: Training session

March (date to be confirmed): Student Recruitment Promos (Design Your Future events, Pasila & Porvoo)

March 22-24: Training sessions

April 8-9: Overnight trip to NBF head office in Jyväskylä

April 22: Training session

May 3: Training session

May 4-5: Student Spring Recruitment (promos, interviews, selections)

May 25: Wrap-up of Leadership Program Phase 1

- - -

2027 Leadership Program, Phase 2

August 10-13: Training sessions

August 16-20: Student recruiting promos and first interviews (full days)

August 23-27: Student recruitment promos and interviews (full days)

August 30-September 2: Finalising the recruitment and event planning (full days)

September 9, 14, 17: Student training sessions

September 8, 13, 16: Joint rehearsal for student training sessions and event planning

September 18, 20-23: Onsite preparations & Nordic Business Forum 2027

After the event

October 29: Feedback session and thank-you party

November 4: Leadership Program closing

Benefits

• A year-long leadership program built for you, with sessions on team-building, leadership styles, presentation skills, feedback, recruitment, decision-making, and self-leadership, led by the NBF team and some external trainers
• 15 ECTS credits for the program and a paid contract for the August–September execution phase
• Real leadership experience: you’ll recruit, train, and lead your own student team at one of Europe’s leading business events
• A certificate, a strong network, and a group of like-minded team leaders to grow with

How to Apply

Please submit your application in English by Sunday, November 22, 2026

 • Group interviews: Held in Pasila face-to-face on November 25-26, 2026.

 • Individual interviews: Remotely on Google Meet, December 2–3, 2026.

Final decisions will be communicated by December 7, 2026.

Ready to grow, lead, and be part of something extraordinary? We can't wait to read your application.