Dutch Customer Service Rep - Alicante (Relocation Allowance & Travel Paid)

Ready to Build Your Career Under the Spanish Sun? ☀️🌊

Are you looking to take your customer service skills to Spain? Join our dynamic, international team in beautiful Alicante or Málaga! We are seeking enthusiastic, Dutch-speaking Customer & Tech Support Specialists to support customers of one of the Netherlands' leading telecommunications and digital providers.

Whether you are already living locally in Spain or ready to embark on a new adventure abroad, this is your opportunity to combine professional growth, tech support, and customer care with an incredible Mediterranean lifestyle!

About the Role

As a Dutch Support Specialist, you will serve as the friendly, solution-oriented connection for Dutch customers reaching out via phone, chat, and email regarding their mobile plans, home internet, and TV setups. Your goal is to deliver clear, top-tier service while keeping an eye out for tailored options that add real value to the customer's experience.

Key Responsibilities

• Inbound Customer Support: Handle customer inquiries via phone, chat, and email with clarity, empathy, and efficiency.
• Technical Assistance & Troubleshooting: Help customers set up SIM cards, activate mobile data, configure TV set-top boxes, and resolve home internet connectivity issues.
• Solution-Oriented Guidance: Deliver friendly, step-by-step assistance for both standard customer service questions and basic technical issues.
• Commercial Awareness: Identify natural opportunities for cross-selling and upselling upgraded products or services (no prior sales experience required—full training provided).
• Data Management: Maintain accurate, up-to-date customer interaction records in the database.
• Teamwork: Work closely alongside a supportive, collaborative team of fellow Dutch speakers in an engaging office environment.

Examples of Typical Customer Questions

• Mobile: "How do I install my new SIM card?" or "How do I activate mobile data on my device?"
• Home Internet & TV: "My internet connection is running slowly, what steps can I take?" or "How do I connect and set up my new TV box?"

Requirements

Language Proficiency

• Dutch: Native or C2-level proficiency (spoken and written).
• English: B1 intermediate level or higher (for internal communication and training).

Skills & Experience

• Customer Focus: Strong communication skills with an empathetic, solution-oriented mindset.
• Commercial Comfort: Comfortable with cross-selling and upselling during customer interactions (previous sales experience is not required; comprehensive training is provided).
• Tech-Savvy: Good computer literacy, comfortable navigating multiple systems simultaneously, and quick to learn new digital tools.
• Work Ethic: Proactive, efficient, reliable, and eager to learn and grow professionally.

Legal Requirements

• Must hold a valid EU Passport or a valid Spanish Work Permit / Residency with full legal rights to live and work in Spain.

Schedule & Availability Requirements

• Working Hours: Operational hours are Monday–Friday between 08:00–20:00 and Weekends between 09:00–17:30.
• Weekly Commitment: Available 5 days per week with flexible contract options (39, 36, 34, 32, 30, or 25 hours per week).
• Mandatory Availability:
• Monday morning availability is required.
• Friday evening availability is required.
• Must be available to work up to 3 evening shifts per week (until 20:00).
• Must be available to work 2 weekends per month.
• Willingness to adjust daily hours based on operational workload (without impacting total contract hours or salary).

Benefits

Compensation & Contract

• Competitive Base Salary: Tiered monthly gross salary based on your selected workload:
• 39 hours/week: €2,094 gross/month
• 36 hours/week: €1,933 gross/month
• 34 hours/week: €1,826 gross/month
• 32 hours/week: €1,718 gross/month
• Monthly Bonus: Performance-based bonus of up to 15% of your monthly gross salary.
• Contract Security: Permanent Spanish employment contract under Spanish labor law and the Contact Center Collective Agreement from Day 1 (includes a standard 2-month probation period).

Relocation & Local Hiring Packages

• For Candidates Relocating to Spain: Choose between two comprehensive relocation packages:
• Option A (Relocation Allowance): €750 cash compensation allowance (paid together with your 2nd monthly salary) + reimbursement for travel expenses to Spain.
• Option B (Company Accommodation): 1 month of company-provided shared accommodation (subject to room availability verified during interviews) + reimbursement for travel expenses to Spain.

Training & Work Model

• Paid Onboarding: 4 weeks of fully paid, structured training:
• 2 weeks of interactive classroom training
• 1 week of practical on-the-job training
• 1 week of dedicated coaching
• Flexible Work Model: First 3 months are fully on-site. After completing 3 months, you become eligible for a hybrid work model (working 2–3 days per week from home based on performance).

Additional Company Perks

• Administrative Assistance: Full dedicated HR support for local Spanish onboarding, including assistance with your Spanish Social Security registration and NIE paperwork guidance.
• Career Development: Real internal progression paths into senior roles (such as Team Leader, Trainer, QA Specialist, or Management).
• Work Culture: Join an award-winning international company working directly alongside friendly, Dutch-speaking colleagues in vibrant coastal cities.