Dutch Customer Service Agent | Hybrid

As a Dutch-speaking Customer Service Agent at NewCo Communications in Valencia, you will join our international support team to help well-known global brands manage customer enquiries via phone, email, and digital channels.

You will work in a hybrid setup, receiving full paid training and ongoing coaching from day one, with clear opportunities for internal career progression.

Tasks

What you'll be doing

• Deliver outstanding customer service while creating a positive customer experience.

• Handle customer enquiries via phone, email and other communication channels.

• Assist customers with account-related questions, requests and issue resolution.

• Provide accurate information and guide customers through the appropriate processes.

• Complete administrative tasks accurately and maintain detailed customer records.

• Work closely with colleagues and other departments to ensure the best possible customer experience.

• Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

• Fluent Dutch (spoken and written).

• Good command of English.

• A professional working and thinking level.

• Customer service experience is an advantage, but not essential—we provide full paid training.

• Excellent communication and interpersonal skills.

• A customer-focused mindset with strong problem-solving abilities.

• Good computer skills and confidence using multiple systems.

• Ability to multitask while maintaining a high level of accuracy.

• Flexibility to work shifts, including evenings, weekends and public holidays where required.

• Flexibility and a positive attitude.

Benefits

What we offer

• Competitive gross monthly salary of EUR 1,559–1,800 per month (based on a 39-hour contract).

• Monthly performance bonus of up to €200 gross.

• Permanent contract after a 1-month probation period.

• 23 paid vacation days per year.

• Hybrid working model.

• Paid training and ongoing coaching.

• Excellent internal career opportunities.

• A multicultural, supportive and friendly working environment.

• Fresh fruit and unlimited coffee on office days.

• Tax-free benefits (restaurant, transport and childcare options).

• Comprehensive mental health and wellbeing support.

• Free online Spanish lessons outside working hours.

• Fun team events and unforgettable company parties

If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.

Apply today and become part of our growing international team in Valencia.