Legal Supervisor

Legal Supervisor

Job Ref #83089

About the Role

The National Centre for Domestic Violence (NCDV) is a community interest company which specialises in helping victims of domestic abuse and violence obtain injunctions against their perpetrators.

NCDV is a fast, free injunction service to those at risk of all forms of domestic abuse regardless of their financial situation, gender, ethnic or sexuality. NCDV’s mission is to help as many people as possible gain access to the legal justice and protection.

Job Details

Location: Hybrid (3 office/2 home after training)
Reporting to: Legal Team Manager

About the Role

Working alongside the Legal Team Manager, the Legal Supervisor will be responsible for the day-to-day management, leadership and performance of the Legal Casework Team, ensuring that employees are supported, developed and managed effectively and that the team consistently delivers a high-quality and efficient service.

The majority of the role will focus on direct people management, including regular 1:1 meetings, probation reviews, appraisals, performance management, sickness and absence management, employee development and supporting formal HR processes where required.

The Legal Supervisor will also oversee the operational running of the teams, monitoring workloads, productivity, quality and performance, while identifying opportunities for training and continuous improvement.

This role requires an experienced and confident people manager who is comfortable managing a busy team, addressing performance and conduct issues constructively, and creating an environment of accountability, engagement and continuous development.

Person Specification

Essential Experience:

• Significant experience of directly managing and developing employees, ideally within teams of more than five people.
• Strong experience of conducting regular 1:1s, appraisals and probation reviews.
• Demonstrable experience of managing individual and team performance.
• Experience of successfully managing underperformance and implementing improvement plans.
• Experience of dealing confidently and professionally with difficult or sensitive employee conversations.
• Experience of monitoring workloads, productivity and team performance against agreed objectives or KPIs.
• Experience working in a busy, deadline-driven operational environment.

Desirable Experience

• Previous management experience within a legal, casework, regulatory, professional services or similarly process-driven environment.
• Understanding of legal casework processes or court-related documentation would be advantageous but is not essential where the candidate has strong operational and people management experience.

Skills & Competencies

The successful candidate will demonstrate:

• Excellent people management and leadership skills.
• Strong communication and interpersonal skills, with the confidence to communicate effectively at all levels.
• The ability to have difficult conversations professionally, fairly and constructively.
• A pragmatic and solutions-focused management style.
• Strong coaching and employee development skills.
• Excellent organisation and prioritisation skills.
• The ability to manage multiple employees, workloads and competing deadlines simultaneously.
• Sound judgement and the ability to make balanced management decisions.
• High levels of emotional intelligence and discretion.
• The ability to remain calm and professional when dealing with challenging situations.
• Strong attention to detail and record-keeping skills.
• The ability to interpret performance information and identify trends or areas requiring intervention.
• A consistent and fair approach to applying company policies and procedures.
• A collaborative approach to working with HR, senior management and other departments.

Principal Responsibilities & Objectives

People Management & Leadership

• Provide direct day-to-day leadership and management of the Legal Casework Team.
• Conduct regular 1:1 meetings with all direct reports, ensuring clear objectives, feedback and development actions are agreed and followed through.
• Conduct probation reviews and annual performance appraisals, ensuring employees receive meaningful and constructive feedback.
• Set clear individual and team expectations, objectives and performance standards.
• Monitor individual performance and take appropriate action where performance falls below the required standard.
• Recognise high performance and support employees in developing their skills and progressing within the organisation.
• Build a positive, professional and accountable team culture.
• Maintain regular communication with the team, including team meetings, operational updates and individual conversations.
• Provide coaching, guidance and support to team members, adapting management approaches according to individual needs and experience.
• Identify and manage employee wellbeing, engagement or performance concerns at an early stage.

Performance Management & HR Processes

• Manage employee performance issues in line with organisational policies and procedures.
• Conduct performance review meetings and implement and monitor Performance Improvement Plans (PIPs) where appropriate.
• Manage sickness absence, including return-to-work discussions, sickness review meetings and longer-term absence cases.
• Support and conduct formal and informal HR processes, including investigations, disciplinary matters, capability and attendance management.
• Maintain accurate and appropriate records relating to employee meetings and management actions.
• Ensure management processes are conducted fairly, consistently and confidentially.
• Escalate significant employee relations or performance concerns appropriately.

Operational & Casework Management

• Oversee the day-to-day running of the Legal Casework Team, ensuring workloads are appropriately allocated and priorities are understood.
• Monitor team capacity, caseloads and productivity, reallocating work where necessary.
• Ensure deadlines and service standards are consistently achieved.
• Review team performance information and identify trends, risks and areas requiring intervention.
• Ensure appropriate processes and procedures are followed consistently by the team.
• Work collaboratively with senior caseworkers and other colleagues responsible for casework quality to address recurring issues.
• Identify operational improvements that could increase efficiency, consistency or quality.
• Escalate significant operational or casework concerns to senior management.

Recruitment & Onboarding

• Take an active role in recruitment for the Casework Team, including reviewing applications, interviewing and supporting candidate selection.
• Support workforce planning by identifying recruitment or resource requirements.
• Ensure new starters receive appropriate induction, training, supervision and support.
• Monitor progress throughout probation and address any concerns promptly.

Training & Development

• Identify individual and team training requirements through 1:1s, performance reviews and quality or performance trends.
• Coordinate and deliver appropriate training and coaching.
• Work with experienced colleagues and subject matter experts to ensure employees receive appropriate technical and procedural training.
• Support the development of training materials, guidance and standard operating procedures.
• Encourage knowledge sharing and continuous professional development across the team.
• Develop succession plans and identify employees with the potential to take on additional responsibilities.

Data Protection and GDPR Compliance

• All employees are responsible for ensuring the organisation’s compliance with UK GDPR regulations.
• Complete GDPR training when requested and ensure all work complies with organisational processes and procedures.
• Line Managers are responsible for ensuring their team receives appropriate GDPR training, and for providing guidance to staff and, where applicable, third parties, on data protection principles and compliance requirements.
• Assist in investigating and managing any data breaches, reporting incidents in line with organisational procedures, and liaising with the Information Commissioner’s Office (ICO) if required.
• Immediately report any identified data breach or GDPR concern, even if it occurs within another department, to the Risk Manager.
• Support audits and assessments of the organisation’s data processing activities, as required, to ensure ongoing compliance with legal and regulatory obligations.

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