Software Developer - Third Line

My1Login is the UK’s leading, multi-award-winning Identity and Access Management service that enables seamless user access to web, mobile and Windows desktop applications delivering operational savings and protecting businesses against the financial and reputational damage of a data breach.

We are looking for a full stack developer with .Net, JavaScript, SQL Server / NoSQL and Cloud experience.

This is a critical role within the organisation and presents an exceptional opportunity to the successful candidate to work on and help shape the future of a SaaS product.

We are small, collaborative, and fast-moving team who thrive on challenges and the opportunities they present. We sit at the front-end of technology and our team members thrive while working on modern and exciting cloud technologies. We pride ourselves on delivering a secure, scalable, reliable, and modern distributed service to our customers. If you want to advance your career by getting hands-on with modern cloud technologies and work on difficult problems, then you align with us, and we would love to hear from you.

Location: Based in Glasgow with requirement for occasional travel within the UK and potentially overseas.

Responsibilities

• Third-line triage of customer issue and the development of appropriate and timely fixes or workarounds to enable the customer to move forward

• Estimating and breaking down small and medium sized developments into smaller units of work

• Helping implementation and customers avoid blocking on issue by identifying workarounds and alternative routes to achieve their aims

• Developing solutions, strategies, processes and facilitating knowledge sharing to ensure interrupts to the roadmap and operations are reduced

• Proposing process, feature, and design changes to optimise for flow & efficiency

• Following best practice and process governance within the team

• Advising the management and stakeholders on technical matters

• Collaborating with management and stakeholders on fixes

• Writing high quality code which implements best practice design principles appropriate to the problem and writing relevant unit tests

• Participating in code reviews, design reviews, automated testing, whiteboard discussions

• Keeping up to date with changes in the software development industry

• Supporting a robust, resilient, secure, and available service for our customers

• Participating in the out of hours process and customer support related duties

• Supporting management initiatives as required

Required Skills

• Strong analytical and excellent problem-solving skills

• Experience in one or more of the following C# / JavaScript / ASP.NET MVC / REST / Mobile / Browser extensions and adaptable to learn new technologies

• Experience of Lifecycle and CI pipelines using tools such as (e.g. Azure DevOps, SonarQube, Review Board, JIRA, Confluence)

• Experience of SQL / NoSQL database technologies

• Experience of distributed version control (i.e. Git)

• Understanding of cloud computing

• Excellent troubleshooting and diagnostic ability

• TDD / BDD and automated testing experience

Desired Skills

• Experience working with encryption algorithms and building secure products

• Mobile, Windows Desktop Application or Browser extension development experience

• Active Directory integration experience

• One, or more, projects which can be referenced (e.g. on GitHub)

• Previous development experience in the IAM or other tech security industry

Attributes

• Excellent written and verbal communications

• Customer facing

• Customer first mindset

• Ability to collaborate well with stakeholders and colleagues

• Able to work in a small team

• Self-starter requiring minimal supervision

• Able to cope with changing priorities

• Desire to improve process, practice, and product quality

Qualifications and Experience

• Degree in Computer Science / Tech related subject, demonstrable experience, or relevant alternative qualifications

• Minimum one-year relevant experience in a similar role or roles