Reservations Consultant

Reservations Consultant

Come work with us in the Alps!

Do you thrive in a fast-paced environment and enjoy helping people plan smooth, stress-free travel?

Join our dynamic team in Chamonix as a Reservations Consultant and play a key role in delivering exceptional service to our guests heading to and from the Alps!

📍 Location: Chamonix, France
🕒 Contract Type: Full-Time/Part Time – 4 months duration

🔧 Responsibilities:

• Responding to customer inquiries via email, phone and face-to-face
• Managing airport transfer bookings through our bespoke reservation system
• Providing clear, friendly communication and travel advice to customers
• Coordinating with drivers and operations teams to ensure a smooth transfer experience
• Handling changes, cancellations, and special requests efficiently
• Resolving customer challenges promptly, appropriately and as professionally as possible

✅ Requirements:

• Strong language skills – fluent English, proficient French and third language desirable
• Organised, detail-oriented, and calm under pressure
• Experienced in customer service or reservations (hospitality or travel industry ideal)
• Confident using reservations software and MS office tools
• Friendly, professional, and excellent telephone manner

💼 What We Offer:

• Work in one of the most iconic mountain destinations in the world
• Competitive salary, corresponding to relevant experience and years of service with MDO
• Company healthcare insurance subsidized 50% by the company
• Comprehensive training programme and professional development in a growing company
• A multicultural, motivated and supportive team environment
• Staff discounted ski pass and free ski hire from our partners*
• Staff and Family discounts on transfers*
• Staff social events

*Please note terms and conditions apply

📩 Interested? Send your CV and a brief cover letter addressing each of the role requirements to hr@mountaindropoffs.com

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• Top Rated Reviews, 5* Google & TripAdvisor
• Airport meet & greet agents to welcome you
• Door to door service* no lugging your luggage
• Timely & efficent bespoke scheduling
• No luggage fees inc. skis and boards
• Secure website safe booking & payment
• Reminder updates text alerts to your phone
• Multi-lingual service in-resort office team
• Baby & booster seats free to book
• Paperless system mobile e-ticketing
• Transfers all year available 24 hours a day
• Transfer experience operating since 2003

*Except for car free resorts of Avoriaz and Zermatt

• Top Rated Reviews, 5* Google & TripAdvisor
• Airport meet & greet agents to welcome you
• Door to door service* no lugging your luggage
• Timely & efficent bespoke scheduling

• No luggage fees inc. skis and boards
• Secure website safe booking & payment
• Reminder updates text alerts to your phone
• Multi-lingual service in-resort office team

• Baby & booster seats free to book
• Paperless system mobile e-ticketing
• Transfers all year available 24 hours a day
• Transfer experience operating since 2003