Workshop Controller

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5. Workshop Controller - Coventry

• Workshop Controller

  Coventry

Workshop Controller - Coventry

Midlands Truck & Van is an approved Mercedes-Benz Franchised Commercial Vehicle Dealer with dedicated locations in Birmingham, Boston, Coventry, Dunstable, Milton Keynes, Peterborough, Wellingborough and Wolverhampton.

We are proud to offer New Van and New Truck Sales, Used Van and Used Truck sales and Aftersales solutions including 24hr servicing and parts availability.

We currently have a position for a Workshop Controller working out of our Coventry Depot.

Working hours

45 hours a week, plus 1 in 4 Saturdays required.

KEY PURPOSE OF THE JOB:

• As the Workshop Controller, you are fully responsible for planning, controlling, and delivering overall workshop performance.
• You have a significant impact on customer satisfaction and make a considerable contribution to the success of the Fleet Workshop department.
• You manage, lead and organise the workshop team and associated resources.
• You identify training needs for the workshop team with your line Manager.
• You ensure all company and manufacturer related processes, standards and legal obligations are met

ACCOUNTABILITIES:

• Active participation in meetings to review scope of pre-planned work ensuring consistent workloads for the workshop .
• Accept the Repair Orders, review and organise work ensuring all resources are fully utilised.
• Issue and explain Repair Order specifics, completion deadline and any customer specific requirements, taking into account the necessary skill level.
• Monitor repair status and co-ordinate any additional work with the customer if the identified work exceeds the original deadline or further authority is needed.
• Highlight and review all Vehicle Off Road cases daily to ensure vehicle downtime is minimised.
• Conduct daily review of scheduled work to ensure all relevant resources are available.
• Adjust resource planning in the Dealer Management System to ensure additional hours are assigned or dependant resources secured.
• Handover all necessary documentation to allow the Customer Executive to explain works completed.
• Ensure availability of workshop equipment and tools and monitor their correct usage as specified in working instructions.
• Monitor compliance in relation to legal requirements within the workshop relating to health and safety and the environment.
• Conduct performance evaluations to determine training requirements.
• Support the team to improve repair quality and working practices to maximise workshop performance.

SKILLS & EXPERIENCE REQUIRED FOR THE JOB:

• Experience in an operational service industry involving high customer expectations.
• Experience leading and developing a team.
• Experience in customer contact and supplier management.
• Technical knowledge gained through technical qualification or relevant experience.
• Understanding of the connection between quality, customer satisfaction and business success.
• Basic computer skills as well as general business knowledge.

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