Junior Customer Support Technician

Solutions

Share Data & Models

• Internal Price and Curve Sharing
• External Data Distribution
• Multi-Vendor Contributions
• RFQ Automation
• Real-Time AI, LLM and Agentics Connectivity
• Model Optimisation & Integration

• Pre and Post Trade Workflows

Markets

• Investment Banks
• Brokers
• Market Makers
• Investment and Asset Management
• Freight Brokers
• Energy & Commodity Trading

Connectivity

• ConnectExcel
• Schematiq Workbench
• Workflow
• Symphony Connectivity
• Connect APIs

Ready to get started?

Get in touch

• What we do
  • Solutions
    • Share Data & Models
    • Pre and Post Trade Workflows
  • Markets
    • Investment Banks
    • Brokers
    • Market Makers
    • Investment and Asset Management
    • Freight Brokers
    • Energy & Commodity Trading
  • Technology
• About
  • About
  • Careers
  • CSR
• Contact
• Internal Price and Curve Sharing
• External Data Distribution
• Multi-Vendor Contributions
• RFQ Automation
• Real-Time AI, LLM and Agentics Connectivity
• Model Optimisation & Integration
• ConnectExcel
• Schematiq Workbench
• Workflow
• Symphony Connectivity
• Connect APIs

Junior Customer Support Technician

We are looking for a Junior Customer Support Technician to expand our growing team by providing first-line support to our customers in their use of our proven leading MDXT Connect data distribution platform.

A successful applicant will have:

• Excellent communication skills, helping customers through online meetings, email and in-person as appropriate

• Enthusiasm/aptitude for learning new technologies and skills, as required in a fast-moving technology business

• Strong experience/familiarity with Windows and Microsoft Excel

• Linux experience/familiarity, including confidence using the shell

• Understanding of computer networking and cloud computing concepts

Other useful skills include:

• Familiarity with market data environments and/or real-time messaging(e.g. MQTT)

• An understanding of IT security concepts (e.g. TLS) and best practices

• HTML, JavaScript, CSS

• Python/Jupyter

Interested? Apply below.

At a glance

• Role title: Junior Customer Support Technician
• Department: Development
• Reporting to: CTO
• Salary: TBC
• Date: November 2022

About MDX Technology

Nearly 40 of the world’s leading financial institutions and data providers use MDX Technology to disseminate real-time data and collaborate internally and with buy-side clients. Users include TPIcap, HSBC, ICE and Royal Bank of Canada to name a few. We have offices in London, North America and representation in the Far East.

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