Parts Advisor

Parts Advisor

The successful applicant ideally will ideally have a basic knowledge of computers (Microsoft Office would be an advantage), however not essential, as full training will be given. Daily duties will include assisting the team with carrying out reception duties, parts enquiries via telephone and face to face, processing/ordering/sourcing of parts, overseeing stock control, invoicing, general administrative tasks and parts administration as well as providing a high level of customer service using our sophisticated computer system. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.

Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Good Administration Ability, Coupled with a Full UK Drivers Licence.

Key Objectives:
• Ordering and sourcing parts.
• Advising After Sales coordinator of all parts movements.
• Booking parts in/out and invoicing parts.
• Processing supplier invoices.
• Maintain parts stores and technicians stock levels.
• To ensure stores department is kept clean and tidy at all times.
• Process the return of all parts and maintain records, including warranty parts.
• Liaise closely with After Sales Co-ordinator/Workshop Foreperson and Service Team.
• Receive/handle all parts enquiries – Face to face and via telephone
• Carry out annual stock take.
• Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or the Marquis Group
• Booking in service/warranty re-works via emails/telephone
• Updating service customers via telephone/emails
• Upselling workshop services at time of booking
• Assisting with warranty claims / processes
• Assist with allocating jobs in the workshop
• Customer satisfaction focus

We are seeking a multifunctional member to join our existing team who can seamlessly adapt to different tasks, allowing for more flexible deployment based on immediate needs

Person Specification:
• Languages - must be fluent in English and be able to write competently
• Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
• Able to work as part of a team
• Able to adapt to the companies needs in the way we deliver our service
• Reliable and takes pride in the quality of their work

Hours of work are full time 
Flexibility will be required around busier times of the year.
Salary is negotiable depending on experience.

So, if you can create an opportunity rather than wait for one to happen apply now.
 

Closing Date: On Going

Marquis Lancashire

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