Reservations Agent - Mar-Bella Collection - Thessaloniki

Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali, all located in Corfu, as well as Elix, set against a landscape of outstanding natural beauty in Karavostasi, Thesprotia. The newest addition, Cayo Exclusive Resort & Spa, brings the Collection to Elounda, Crete, set against the unique beauty of the Cretan coastline.

Ready to find your place with us?

For Season 2027, we are looking for a passionate Reservations Agent to join our team in Thessaloniki.

This position is based in Thessaloniki and requires on-site presence.

The Role

As a Reservations Agent, you will manage booking enquiries and reservations, providing prompt, professional service to guests and partners.

A Day in the Job

Accurate information, timely responses and attention to detail shape the guest experience from the very first enquiry.

Here's what a typical day in our Reservations team could look like:

•        You respond promptly and informatively to booking requests received by email, telephone, online booking systems or other channels.

•        You build and strengthen relationships with existing and new customers to encourage future bookings, support the operational follow-up of confirmed bookings and check that advance payments are received on time.

•        You maintain reservation records and room availability in the PMS, process amendments and cancellations, and keep the relevant team members informed.

•        You develop a thorough knowledge of room types, locations, layouts and features, supporting room allocation and maximising revenue from reservations.

•        You stay informed about room rates, packages, discounts, special offers and other available benefits, applying the hotels’ pricing strategies accurately.

•        You create and maintain organised guest profiles, recording special requirements and other useful information.

•        You work closely with the Front Office team and coordinate additional services arranged at the time of booking.

•        You keep up to date with the market, competitors’ strengths and weaknesses, economic trends, and changes in supply and demand.

Requirements

Is This You?

Essential qualifications:

•        Excellent command of English and a good command of Greek.

•        Excellent knowledge of MS Office.

•        Outstanding written and verbal communication skills, with a professional and customer-oriented approach.

•        A team-oriented, adaptable and proactive approach, supported by strong organisational skills.

•        Ability to multitask and manage competing priorities effectively.

•        Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

•        Strong attention to detail and a commitment to excellence in guest service.

Additional qualifications – a plus:

•        Previous experience in hospitality and reservations.

•        Knowledge of an additional foreign language.

•        Knowledge of channel management.

•        Knowledge of a Property Management System (PMS), such as Opera or Fidelio.

•        A master’s degree in a related field.

Benefits

What We Offer You

•        Competitive remuneration package.

•        Ongoing training and professional development opportunities.

•        Career development and internal progression opportunities within Mar-Bella Collection.

•        The opportunity to build experience within an award-winning luxury hospitality group.

•        A professional, supportive and team-oriented working environment.