About the role

We are looking for a motivated Account Manager able to work with little direction in order to ensure high customer satisfaction. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Responsibilities

Manage & monitor technical service requests (electrical, plumbing, airconditioning, etc) in our customers' facilities
Schedule and monitor our subcontractors' activities
Guarantee that the work orders are delivered as requested
Produce frequent and analytical offers
Execute and monitor the entire procedure from quotations to pre-invoicing
Team up with colleagues and pass on important information to customers
Formulate relationships of trust with customers

Requirements

Proven experience as a customer service representative
Experience in technical services (electrical, plumbing, airconditioning) is required
Ability to schedule and monitor various service requests to different customers under pressure
Ability to work with figures, offers and pre-invoices
Familiar with Excel, Outlook and ERP tools
Excellent knowledge of English
Engineering degree is an asset.

Benefits