Apprentice Service Advisor

Apprenticeships

Apprentice Service Advisor

23 Sep - 06 Nov 26/Careers/Current-Vacancies/Apprentice-Service-Advisor/1013

Lloyd Jaguar Land Rover Stockton - Apprentice Service Advisor

Permanent, Full Time, Monday to Friday

We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands.

With a premium centre, you will obtain a high-quality education. We believe in investing in our employees and helping them grow both personally and professionally. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.

The Role:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

The Training:

Qualification: Level 2 Customer Service

Apprentices receive their off-the-job training at the state-of-the-art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. During the course, the training is conducted in both workshops and classroom settings.

Applicants must possess the following:

• GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
• Team player
• Dependable and punctual
• Attention to detail
• Ability to operate well under pressure

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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Benefits of Working With Us

Healthcare Plans

Medicash healthcare cash plan is available for all colleagues.

Holidays

25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

Customer Reviews

4.6/5

Rating based on 13,639 verified reviews

Rating based on 13,639 verified reviews

Read All Reviews

Nice staff very knowlegable

Alan Davison

Newcastle Bodyshop - October, 2026

Excellent service, great communication and regular updates on progress. The whole team went above and beyond

Chris Black

Houghton-le-Spring Land Rover - March, 2026

Very helpful and knowledgeable

Claire McDougall

Carlisle Kia - October, 2026

Lovely place and lovely staff

Rebecca Knaggs

Newcastle Land Rover - September, 2026